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The clipboard in the comment post is not working.

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • John
    Participant
    • 71 Topics
    • 165 Posts
    @pablogsierra

    Hi there!

    when I posted a picture, I can add a comment. But in the comment if I want to add some picture or other content, I can not to do that. The clipboard is not working in the mobile version. I will add the screenshot.

    Thank you so much!

    John
    Participant
    • 71 Topics
    • 165 Posts
    @pablogsierra
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2034 Posts
    @themosaurusrex

    Hi John,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2034 Posts
    @themosaurusrex

    Hi John,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update. Actually, rtMedia is conflicting with Grimlock for BuddyPress on this one, and a patch will be released shortly.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2034 Posts
    @themosaurusrex

    You might be able to workaround this by going to Settings > BuddyPress > Options and force the “Template Pack” option to “Legacy” (even if it is the current selected value). Then, make sure to hit the save button.

    After this, the problem should be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3959 Posts
    @themodactyl

    Hi John,

    We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Kindest regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘The clipboard in the comment post is not working.’ is closed to new replies.

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