Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,April 24, 2022 at 08:02 #40117
Just an FYI it’s a memory allocation issue, just like a previous person had on this forum https://support.themosaurus.com/forums/topic/blocks-do-not-load-while-editing/#post-38187 which looks like you guys just blamed the hosting (lol)
PHP memory is at 1GB on my host, it’s Gutenberg and your Grimlock plugin that is the cause.
If you use the Elementor as the page builder and import the pages it’s fine.
You may want to investigate this as i’m sure others that purchase this theme will have similar issuesApril 24, 2022 at 10:08 #40121
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Thank you for reporting this. This issue might come from multiple sources. It might be related to the server ressources, a module on your server that is missing and that Grimlock needs to use or a third party plugin that prevents our plugin to work correctly.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
More on this in the following topic: Debugging in WordPress.
Once you followed this steps, please come back to us.
Concerning the fact that you can’t edit a topic, it is completely normal. Only admins are able to edit a topic. This is standard feature with bbPress. If you have further questions or requests, feel free to create other forum topics. One question = One topic.
Thank you.April 25, 2022 at 13:32 #40135
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘This block has encountered an error and cannot be previewed’ is closed to new replies.