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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • Chris
    Participant
    • 1 Topics
    • 5 Posts
    @dthrevan1

    test

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 153 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Chris
    Participant
    • 1 Topics
    • 5 Posts
    @dthrevan1
    This reply has been marked as private.
    Chris
    Participant
    • 1 Topics
    • 5 Posts
    @dthrevan1
    This reply has been marked as private.
    Chris
    Participant
    • 1 Topics
    • 5 Posts
    @dthrevan1
    This reply has been marked as private.
    Chris
    Participant
    • 1 Topics
    • 5 Posts
    @dthrevan1

    Just an FYI it’s a memory allocation issue, just like a previous person had on this forum https://support.themosaurus.com/forums/topic/blocks-do-not-load-while-editing/#post-38187 which looks like you guys just blamed the hosting (lol)

    PHP memory is at 1GB on my host, it’s Gutenberg and your Grimlock plugin that is the cause.

    If you use the Elementor as the page builder and import the pages it’s fine.

    You may want to investigate this as i’m sure others that purchase this theme will have similar issues

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Chris,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Thank you for reporting this. This issue might come from multiple sources. It might be related to the server ressources, a module on your server that is missing and that Grimlock needs to use or a third party plugin that prevents our plugin to work correctly.

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Once you followed this steps, please come back to us.

    Concerning the fact that you can’t edit a topic, it is completely normal. Only admins are able to edit a topic. This is standard feature with bbPress. If you have further questions or requests, feel free to create other forum topics. One question = One topic.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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