Undefined Error after clicking on "Calculate Match"

Home Forums Gwangi – Dating & Matchmaking Community Theme Compatible Plugins Match me for BuddyPress Undefined Error after clicking on "Calculate Match"

This topic contains 10 replies, has 2 voices, and was last updated by  themosaurus 3 weeks, 1 day ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #4200

    Mike
    Participant
    • 4 Posts
    @atlanteanh

    Using the Match Me plugin, after I do a search it returns the calculate match button. When I click on the button it returns the match percentage followed by the word “undefined”. I did some research on this error and it suggested it was theme related. So I switched back to a standard wordpress theme and the error went away. When I reactivated the Gwangi theme, the error returned. Any advice? Thanks!

    #4203

    themosaurus
    Keymaster
    • 1398 Posts
    @themosaurus

    Hi @atlanteanh,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #4210

    themosaurus
    Keymaster
    • 1398 Posts
    @themosaurus

    Hi @atlanteanh,

    We’re not experiencing the issue that you’re facing (please see attachment).

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    #4211

    Mike
    Participant
    • 4 Posts
    @atlanteanh
    This reply has been marked as private.
    #4213

    themosaurus
    Keymaster
    • 1398 Posts
    @themosaurus

    Hi @atlanteanh,

    We haven’t been able to test your member directory with your current PMPro configuration. When deactivating it, we’re still not experiencing the issue that you’re facing (please see attachment).

    Could you check if your issue is still occurring and in that case, tell us more about it? For instance, you could take other screenshots, comment them and tell us the various steps that you’re making when facing this issue or maybe share a short screencast.

    It will allow us to better help you. 🙂

    Cheers,

    #4223

    Mike
    Participant
    • 4 Posts
    @atlanteanh

    Thanks for the help. This error appears when you go to the homepage and do a GEO Search, which returns a list of Members within the designated distance. When you click on the Match button under the profile this error pops up. I have attached screen grabs of each step.

    #4227

    themosaurus
    Keymaster
    • 1398 Posts
    @themosaurus

    Hi @atlanteanh,

    Could you tell us more about the plugin used for your GEO Search? Is it part of the “compatible plugins” list found on our ThemeForest page?

    Thank you for your reply.

    #4230

    Mike
    Participant
    • 4 Posts
    @atlanteanh

    This is the plugin. I’m not sure if it is on your campatibility list, however I have tried a few other themes and I do not get this error. Howwever when I switch back to this theme and the error returns. Very strange. https://geomywp.com/

    #4231

    themosaurus
    Keymaster
    • 1398 Posts
    @themosaurus

    Hi @atlanteanh,

    We thank you for bringing this issue to our attention. Unfortunately, Geo My WP is not supported by Gwangi (yet) and investigating this issue further is not part of the support that we can provide for our product.

    However, a recent feature request has been created for this plugin:

    Compatible templates for GEO my WP


    We invite you to upvote this request as it will increase the priority of this task in our list and we’ll put more effort to deliver this feature with one of the upcoming updates.

    In the meantime, we invite you to ask for more help from the plugin authors and post your request on their support forums:

    Support

    We remain available for all support requests related with the use of your theme.

    Regards,

    #4264

    Mike
    Participant
    • 4 Posts
    @atlanteanh

    Thank you for your support. Still not sure why I’m not having this problem with other themes. But I appreciate your time.

    #4282

    themosaurus
    Keymaster
    • 1398 Posts
    @themosaurus

    You’re welcome. 🙂

    Best regards,

Viewing 11 posts - 1 through 11 (of 11 total)

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