15/12/2018 at 07:44 #4200
Using the Match Me plugin, after I do a search it returns the calculate match button. When I click on the button it returns the match percentage followed by the word “undefined”. I did some research on this error and it suggested it was theme related. So I switched back to a standard wordpress theme and the error went away. When I reactivated the Gwangi theme, the error returned. Any advice? Thanks!17/12/2018 at 11:36 #4203
Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,17/12/2018 at 18:00 #4210
We’re not experiencing the issue that you’re facing (please see attachment).
Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Cheers,17/12/2018 at 20:17 #4211This reply has been marked as private.18/12/2018 at 10:40 #4213
We haven’t been able to test your member directory with your current PMPro configuration. When deactivating it, we’re still not experiencing the issue that you’re facing (please see attachment).
Could you check if your issue is still occurring and in that case, tell us more about it? For instance, you could take other screenshots, comment them and tell us the various steps that you’re making when facing this issue or maybe share a short screencast.
It will allow us to better help you. 🙂
Cheers,18/12/2018 at 21:59 #4223
Thanks for the help. This error appears when you go to the homepage and do a GEO Search, which returns a list of Members within the designated distance. When you click on the Match button under the profile this error pops up. I have attached screen grabs of each step.18/12/2018 at 23:34 #4227
Could you tell us more about the plugin used for your GEO Search? Is it part of the “compatible plugins” list found on our ThemeForest page?
Thank you for your reply.19/12/2018 at 02:13 #4230
This is the plugin. I’m not sure if it is on your campatibility list, however I have tried a few other themes and I do not get this error. Howwever when I switch back to this theme and the error returns. Very strange. https://geomywp.com/19/12/2018 at 11:39 #4231
We thank you for bringing this issue to our attention. Unfortunately, Geo My WP is not supported by Gwangi (yet) and investigating this issue further is not part of the support that we can provide for our product.
However, a recent feature request has been created for this plugin:
We invite you to upvote this request as it will increase the priority of this task in our list and we’ll put more effort to deliver this feature with one of the upcoming updates.
In the meantime, we invite you to ask for more help from the plugin authors and post your request on their support forums:
We remain available for all support requests related with the use of your theme.
Regards,21/12/2018 at 22:25 #4264
Thank you for your support. Still not sure why I’m not having this problem with other themes. But I appreciate your time.26/12/2018 at 12:49 #4282
You’re welcome. 🙂
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