Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Wrong Demo Site Installing. Not all content created

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • Wes
    Participant
    • 1 Topics
    • 1 Posts
    @wes68

    Hi there,

    I’ve now spent hours trying to solve this issue, going as far as reinstalling WordPress to try to fix it. I have been through all your support documents. The theme should be compatible. As per your troubleshooting guide, I have added the required lines to my .htaccess file. I have uninstalled and then reinstalled everything multiple times. It only ever installs the classic demo no matter which I select in the wizard. And then there are bits in the theme that are broken. I really wanted to use this theme, but I think I need a refund.

    Wes

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4961 Posts
    @themodactyl

    Hi Wes,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing this issue. In that case, it’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.