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Reply To: There seems to be an issue when importing website data, stuck at 0%

Manathan
Keymaster
Themosaurus Support
  • 0 Topics
  • 2087 Posts

Hi Fernando,

Thank you for buying our theme. We hope it will meet all your expectations! 🙂

We’re sorry to read you’re facing issue with the setup wizard. In the case you didn’t see the common issues, i send you all the quick steps to reproduce to see if it will help you solve your issue:

Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:

Demo Import Troubleshooting – Common Issues and Resolutions

In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/

For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

Import Content page loading forever

We hope this will help and we’re waiting for your feedback! 🙂

Kind regards,

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

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