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Hi, I have a problem with my site (critical error). I get a message from wordpress that say:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Grimlock.
First, visit your website (https://golfdamer.no/) and check for any visible issues. Next, visit the page where the error was caught (https://golfdamer.no/wp-admin/admin-ajax.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.7.2
Current theme: Gwangi (version 2.3.4)
Current plugin: Grimlock (version 1.3.19)
PHP version 7.4.16Error Details
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An error of type E_COMPILE_ERROR was caused in line 128 of the file /home/stenmand/golfdamer.no/wp-content/plugins/grimlock/inc/class-grimlock.php. Error message: require_once(): Failed opening required ‘/home/stenmand/golfdamer.no/wp-content/plugins/grimlock/inc/block/class-grimlock-divider-block.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’).My site is completly broken. I can’t edit pages, content is gone frontend and the menues is not functional.
I attach a screenshot of my front page.
I hope you have a solution for this.
Regards Anneli
Hi Anneli,
Thank you for reaching out to us.
First of all, can you please explain to us what exactly were you doing when the site crashed? This will help you understand form where this error might coming from.
Then, Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
We’re waiting for your feedback.
Thank you.
I have uninstalled the theme and tried to innstall it again. When working new errors keep coming up. For starters I can’t seem to set a static home page. It sets my blogpage by default. When making a new page, can’t save it in the default wp editor. I have deactivated all plugins exept elementor, youzify and the plugins that’s included in Gwangi theme + deactivated custom php and cleard browser cache . The problems still apears. The errors i get is all related to the plugins included in the theme as far as I can see. When trying other themes it’s working fine.
The latest error message from WP is
Detaljer om feilen
==================
En feil av typen E_ERROR ble forårsaket i linje 1060 i filen /home/stenmand/golfdamer.no/wp-content/plugins/buddypress-media/app/main/RTMedia.php. Feilmelding: Uncaught Error: Class ‘RTMediaMedia’ not found in /home/stenmand/golfdamer.no/wp-content/plugins/buddypress-media/app/main/RTMedia.php:1060
Stack trace:
#0 /home/stenmand/golfdamer.no/wp-includes/class-wp-hook.php(292): RTMedia->init(”)
#1 /home/stenmand/golfdamer.no/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#2 /home/stenmand/golfdamer.no/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#3 /home/stenmand/golfdamer.no/wp-settings.php(423): do_action(‘plugins_loaded’)
#4 /home/stenmand/golfdamer.no/wp-config.php(90): require_once(‘/home/stenmand/…’)
#5 /home/stenmand/golfdamer.no/wp-load.php(37): require_once(‘/home/stenmand/…’)
#6 /home/stenmand/golfdamer.no/wp-admin/admin.php(34): require_once(‘/home/stenmand/…’)
#7 /home/stenmand/golfdamer.no/wp-admin/post.php(12): require_once(‘/home/stenmand/…’)
#8 {main}
thrown
Hi Anneli,
Thank you for your feedback!
My best guess is that something prevent the Theme Setup to import the demo correctly.
Usually, the Theme Setup should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
We hope this will help! However, if all the commons issues and their resolutions have not help you fix this, please come back to us.
Kind regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Critical error – site is broken’ is closed to new replies.
