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Customizer Extremely Slow

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Christian Jenkins
    Participant
    • 17 Topics
    • 44 Posts
    @christianj40

    Hello,

    I’m running into the issue of my customizer being EXTREMELY slow when using it; it was extremely slow on day one! So I know it’s not my plugins. I have done the plugin test vs. the customizer. So I think it’s the theme itself. What can you do to help me fix the customizer from lagging/slow?

    Thanks
    Christian

    wpengine
    Member
    Themosaurus Support
    • 0 Topics
    • 27 Posts
    @wpengine

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Christian,

    Thank you for reaching out!

    First and foremost, please check the WordPress prerequisites here:
    WordPress requirements

    For better performance and improve security, we obviously recommend PHP 7.4+. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.), we recommend at least version 5.6.X.

    We use WP Engine to host all our demos. The performance of your website can also be improved, like our demos, by some additional plugins:

    • WP Rocket: Improving the speed of your WordPress site
    • Imagify: Shrinking your images with lowest quality loss
    • Imsanity: Automatically resizing huge image uploads

    You can always add more stuff to improve your page loading time but this is a pretty good start.

    Please be aware that too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum!
    Our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content as only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. Even is this issue appeared since day one, the theme setup will automatically install all the plugins displayed in our demo. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install. You can rest assured that our theme will work fine and perform better without few plugins installed.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    We hope this will help! 🙂

    Kind regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

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