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Demo import – Missing icons and some more features

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Chris Matt
    Participant
    • 2 Topics
    • 8 Posts
    @mattchris209

    Hi there,

    I’ve fully installed wordpress, then the theme and imported demo by the wizard it shows once you activate the theme but for some reasons, the icons, profile images and a few more things doesn’t show as in the demo theme.

    What should I do? I’ve attached an screenshot as it looks now.

    Thanks everyone!

    Chris Matt
    Participant
    • 2 Topics
    • 8 Posts
    @mattchris209

    It doesn’t work to upload the screenshot, I’ll just add the link to it and to the website also: https://imgur.com/pwDaobm / https://app.quranos.com/

    screenshot

    Chris Matt
    Participant
    • 2 Topics
    • 8 Posts
    @mattchris209

    ss2

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Chris,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing this issue. We made some tests but we can’t reproduce this issue.

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    As we can’t reproduce this, we believe there is a limitation that needs to be increased. This topic might catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    We hope this will help! We’re waiting for your feedback.

    Kind regards,

    Chris Matt
    Participant
    • 2 Topics
    • 8 Posts
    @mattchris209

    Hi there,

    Unfortunately, I’ve been trying other 2 hosting providers with different types of shared hosting and the main problem remains the same: The icons and stuff still doesn’t show.

    What should I do different?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Chris,

    Thank you for your feedback.

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Once it is done, could you please try to import the demo again? This code will not solve the issue, but this time, when you’ll face this error again when importing the demo content, we will be able to read the error.

    Then, could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us. After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    We’re waiting for your feedback.

    Thank you.

    Chris Matt
    Participant
    • 2 Topics
    • 8 Posts
    @mattchris209
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Chris,

    Thanks for your feedback! We’ve received your request and we’ll get you an answer shortly. 🙂

    We really thank you for your patience!

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Demo import – Missing icons and some more features’ is closed to new replies.

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