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Im reopening this request. What is the best way to give you credentials into the website for your team to debug the issue? Could you provide a email that I could send this too?
Thanks
Hi Kristin,
Glad to read from you again !
You can create a new website user for us. If possible with administrator capabilities so we can make a quick check of your settings. Then, you can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi Kristin,
It seems it might be a third party plugin you installed. I deactivated all plugin that were not installed during the theme setup, and the filter button is now displayed. Please find the attached screenshots in my next private reply. 🙂
I suggest you to activate the deactivated plugins one by one to see which one might cause this issue. Then, you’ll be able to check the settings of this plugin or reach the plugin’s authors in order for them to investigate why their plugin prevent the filters to be displayed.
Don’t hesitate to keep us up to date.
Best,
This reply has been marked as private.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Directory has no filter 2’ is closed to new replies.
