Failure while downloading content

This topic contains 5 replies, has 2 voices, and was last updated by  Manathan 1 week, 1 day ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #24077

    Vinay
    Participant
    • 7 Posts
    @vinaysays01

    Hi, Team,

    Here is the error that i see

    #24097

    Manathan
    Keymaster
    • 1027 Posts
    @themodactyl
    Themosaurus Support

    Hi @vinaysays01,

    Thank you for buying our theme. We hope it will meet all your expectations.

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
    https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500

    We hope this will help! 🙂

    Kind regards,

    #24183

    Vinay
    Participant
    • 7 Posts
    @vinaysays01

    @themodactyl what a generic response you have sent. I am saying i encountered error and you are sending me common reads. What kind of support is this?

    #24188

    Manathan
    Keymaster
    • 1027 Posts
    @themodactyl
    Themosaurus Support

    Hi @vinaysays01,

    I’m sorry our support doesn’t reach your standards. We have at heart to provide the best support possible.

    You’re telling me that you have a problem during the import. It’s normal I send you all the common issues and their resolutions similar to your issue. What better way to proceed by elimination to find out exactly what your problem is related to?

    If all the quick solutions aren’t solving your issue, we will investigate.

    I’m sure you’ll understand.

    I’m waiting for your feedback.

    Best,

    #24237

    Vinay
    Participant
    • 7 Posts
    @vinaysays01

    Manhattan, Please close this issue. This is resolved on re-installation.

    #24286

    Manathan
    Keymaster
    • 1027 Posts
    @themodactyl
    Themosaurus Support

    Hi @vinaysays01,

    I’m glad to read that you’ve been able to solve this!

    Cheers,

Viewing 6 posts - 1 through 6 (of 6 total)

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