Thank you for buying our theme. We hope it will meet all your expectations.
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:
For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
I’m sorry our support doesn’t reach your standards. We have at heart to provide the best support possible.
You’re telling me that you have a problem during the import. It’s normal I send you all the common issues and their resolutions similar to your issue. What better way to proceed by elimination to find out exactly what your problem is related to?
If all the quick solutions aren’t solving your issue, we will investigate.
I’m glad to read that you’ve been able to solve this!
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Troubleshooting Demo Imports
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.