Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Installation & Updates › Required Plugins Installation and Updates › I need the grimlock plugins
- This topic has 14 replies, 4 voices, and was last updated 1 year, 3 months ago by
Manathan.
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AuthorPosts
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@themodactyl
- 0 Topics
- 6587 Posts
Hi nidal,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Indeed, you need these plugins to import the full demo. However, it should have been installed during the theme setup. we think something went wrong.
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
We hope this will help! 🙂
Kind regards,
May 22, 2023 at 09:27 #45270nidalParticipant@nidalinho- 1 Topics
- 8 Posts
Yes, in the first i launched the theme setup and all the plugins weren’t installed i followed a post download some of them install them manually and it worked….
Now i’m searching to download the rest manually that’s why I’m asking for help.
P.S I’m using AWS hosting ( for the first time).May 22, 2023 at 18:21 #45284@themodactyl- 0 Topics
- 6587 Posts
Hi Nidal,
It means something went wrong during the import. It’s recommended to address the issue right now as it might lead to other problems in the future.
Here is the list of the plugins:
$However, I really suggest you to solve this issue. To find from where this issue is coming from, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
More on this in the following topic: Debugging in WordPress.
Then, you can start fresh with our setup wizard to install the plugin. If the plugins are not installed, thanks to the code snippet that you’ve just added to your
wp-config.php
file, we should be able to read the error.Finally, could you share the content of your
debug.log
file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us. After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
May 23, 2023 at 11:02 #45286@themoceratops- 1 Topics
- 430 Posts
Hi nidal,
Looking at your logs it seems like your server is missing the XMLReader PHP extension which is required to run the import process.
To fix this I advise that you contact your hosting provider to ask them if they can enable the XMLReader extension on your website.
Hope this helps !
Best regards,
May 25, 2023 at 17:51 #45311@roboraptor- 0 Topics
- 395 Posts
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
May 28, 2023 at 15:31 #45326 -
AuthorPosts
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘I need the grimlock plugins’ is closed to new replies.