Icons Error

This topic contains 1 reply, has 2 voices, and was last updated by  Manathan 1 month, 2 weeks ago.

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  • Author
    Posts
  • #26500

    Enrique
    Participant
    • 0 Posts
    @efaundez

    The template is having problems loading the icons, I have all the contents updated, however I can’t find how to solve it.

    #26537

    Manathan
    Keymaster
    • 1450 Posts
    @themodactyl
    Themosaurus Support

    Hi @efaundez,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Usually, this issue stems from incorrect permissions for the theme fonts directory containing gwangi.ttf – cera.ttf – gorgo.tff. In that case, your website is not able to open the font file, thus slowing the loading process or displaying an empty square for the missing icons.

    Changing the permission settings to let the font file correctly load using your FTP client will probably fix your issue.

    For more, please also read the following topics addressing the same issue:
    https://support.themosaurus.com/forums/topic/my-website-super-slow/
    https://support.themosaurus.com/forums/topic/icons-dont-load-and-login-page/

    Best regards,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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