Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy!
We’re sorry for the late reply. With the current COVID-19 situation, we’re short on staff and every request take a bit longer to be handled. ?
Usually, this issue stems from incorrect permissions for the theme fonts directory containing cera.ttf. In that case, your website is not able to open the font file, thus slowing the loading process or displaying an empty square for the missing icons.
Changing the permission settings to let the font file correctly load using your FTP client will probably fix your issue.
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.
Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️