Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
We hope this will help! 🙂
Kind regards,July 14, 2022 at 10:00 #41560
Thank you Juseung for your feedback. In that case, we’ll take a look to investigate further.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
More on this in the following topic: Debugging in WordPress.
Please come back to me as soon as this step has been completed.
Thank you.July 14, 2022 at 10:50 #41562
As predicted, we’ve met an error again when importing the demo content.
However this time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.
Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.
After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.July 14, 2022 at 14:18 #41582
You’re welcome. 🙂
Yes, the issue was from our side. Now, you should be able to import the demo on another server.
If you’re happy with our theme, feel free to review our theme on our Themeforest page:
It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring
Thank you!July 18, 2022 at 14:00 #41711
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘Import content problem’ is closed to new replies.