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Import content problem

This topic is resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • Juseung
    Participant
    • 1 Topics
    • 6 Posts
    @zzang93

    can’t import content
    importing again again(0%~17%~13%~17%~13%~17%……..)

    i will buy two more theme
    i need solutions plz

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    Hi Juseung,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing this issue. Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    We hope this will help! 🙂

    Kind regards,

    Juseung
    Participant
    • 1 Topics
    • 6 Posts
    @zzang93
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    Thank you Juseung for your feedback. In that case, we’ll take a look to investigate further.

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Please come back to me as soon as this step has been completed.

    Thank you.

    Juseung
    Participant
    • 1 Topics
    • 6 Posts
    @zzang93
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    Thank you. We will investigate further to find from where this issue is coming from and how we can help you.

    We will be back to you ASAP. Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    As predicted, we’ve met an error again when importing the demo content.

    However this time, thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error.

    Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

    Juseung
    Participant
    • 1 Topics
    • 6 Posts
    @zzang93
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    Hi Juseung,

    Thank you for your patience.

    It seems there was an issue from our side. We solved it and import ourself your demo. Now, all should work fine. 🙂

    Sorry for this inconvenient.

    Best,

    Juseung
    Participant
    • 1 Topics
    • 6 Posts
    @zzang93

    Thank you so much!!!
    It works fine~!!

    but I wonder if it is possible to import the same even if I move the server.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    Hi Juseung,

    You’re welcome. 🙂

    Yes, the issue was from our side. Now, you should be able to import the demo on another server.

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

    Juseung
    Participant
    • 1 Topics
    • 6 Posts
    @zzang93

    Perfect!!

    i give you five stars!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5134 Posts
    @themodactyl

    That’s very nice of you Juseung! Thank you very much!

    If you have further questions or requests, feel free to create other forum topics. We’ll be happy to help!

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Import content problem’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

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Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

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