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can’t import content
importing again again(0%~17%~13%~17%~13%~17%……..)i will buy two more theme
i need solutions plz
Hi Juseung,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
We hope this will help! 🙂
Kind regards,
This reply has been marked as private.
Thank you Juseung for your feedback. In that case, we’ll take a look to investigate further.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Please come back to me as soon as this step has been completed.
Thank you.
This reply has been marked as private.
Thank you. We will investigate further to find from where this issue is coming from and how we can help you.
We will be back to you ASAP. Thank you for your patience.
Regards,
As predicted, we’ve met an error again when importing the demo content.
However this time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Hi Juseung,
Thank you for your patience.
It seems there was an issue from our side. We solved it and import ourself your demo. Now, all should work fine. 🙂
Sorry for this inconvenient.
Best,
Thank you so much!!!
It works fine~!!but I wonder if it is possible to import the same even if I move the server.
Hi Juseung,
You’re welcome. 🙂
Yes, the issue was from our side. Now, you should be able to import the demo on another server.
If you’re happy with our theme, feel free to review our theme on our Themeforest page:
https://themeforest.net/item/cera-intranet-community-theme/24872621It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring
Thank you!
Perfect!!
i give you five stars!
That’s very nice of you Juseung! Thank you very much!
If you have further questions or requests, feel free to create other forum topics. We’ll be happy to help!
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Import content problem’ is closed to new replies.
