Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Issues with avatar uploads on mobile devices

This topic is resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • Nifty
    Participant
    • 31 Topics
    • 142 Posts
    @niftythree

    Hello,

    When a user attempts to upload a new avatar image on a mobile device, they get a warning message (see attached screenshot). This message appears regardless of the photo size the user attempts to upload, even if it’s well above the recommended size outlined in the warning message. If the user then proceeds to upload the photo, it’s significantly compressed and appears fuzzy on their profile.

    However, if the user was to upload the exact same file as their cover image, none of the above issues occur, and the image is shown in perfect quality.

    You can see this issue on the Gwangi demo site too, when using a mobile device: https://dating.gwangi-theme.com/

    Thanks.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 298 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5976 Posts
    @themodactyl

    Hi Nifty,

    Unfortunately, this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    However, please be aware that we addressed this issue in another topic. Don’t hesitate to tell us if the snippet in this topic helped you fix this.

    Uploaded avatar size from mobile view = poor quality

    To go further, we invite you to post your request on their support forums: buddypress.org/support

    We remain available for all support requests related with the use of your theme.

    Best,

    Nifty
    Participant
    • 31 Topics
    • 142 Posts
    @niftythree

    Hi Manathan,

    We don’t believe that it’s a BuddyPress issue, as the issue doesn’t occur when a default theme is used (we’ve tested on Twenty Seventeen, Twenty Nineteen and Twenty Twenty-One).

    We tested the snippet from the link you included, but it doesn’t fix the issue. Instead, it changes the warning message displayed to the user, and causes it to be displayed on both desktop and mobile. This warning message is displayed regardless of the photo size the user attempts to upload.

    Can we please have a fix for this?

    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5976 Posts
    @themodactyl

    Hi Nifty,

    Thank you for your feedback. We will investigate further to find from where this issue is coming from and how we can help you. πŸ™‚

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Nifty
    Participant
    • 31 Topics
    • 142 Posts
    @niftythree

    Thanks, Manathan. We’ll look forward to hearing back from you with an update. πŸ™‚

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5976 Posts
    @themodactyl

    Hi Nifty, πŸ™‚

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    Nifty
    Participant
    • 31 Topics
    • 142 Posts
    @niftythree

    Hi Manathan,

    Thank you; we’ll look forward to the update. πŸ™‚

    Nifty
    Participant
    • 31 Topics
    • 142 Posts
    @niftythree

    Hi Manathan,

    Are there any updates on this? πŸ™‚

    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5976 Posts
    @themodactyl

    Hello Nifty,

    Sorry for the late reply.

    We’ve tried everything we can, but it seems there is no solution. This problem is due to the way BuddyPress handles the cropping of avatars.

    This is because at the time of cropping BP reduces the size of the image to fit the width of the screen, which is necessary for the cropping to work properly. As a result, on mobile devices, the image becomes very small to fit the width of the screen, which is why it is blurred when cropping.

    The reason why the image size warning doesn’t appear with Twenty Twenty-One and the other tested themes is because on those themes the recommended size for the avatar is 150 x 150, which is much smaller than Gwangi (350 x 400). For this reason, when BuddyPress shrinks the image, it remains larger than 150 x 150. This doesn’t change the problem, it’s just less visible because the avatars are small in these themes.

    We found a way to prevent BuddyPress from shrinking the image, but then the image goes out of the container and the crop becomes unusable. Please find the attached screenshot. Unfortunately we can’t solve this issue in CSS, because the crop tool places everything in absolute position and depends on fixed sizes to work.

    We’re sorry that no solution can be found. I suggest you to report this to the BuddyPress team. Perhaps they might have a solution we don’t know of.

    Best,

    🍾  2022 is coming ! 🥂
    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!

    Nifty
    Participant
    • 31 Topics
    • 142 Posts
    @niftythree

    Hi Manathan,

    Thank you for looking into it and your detailed reply. While there was no solution found, we appreciate your time and effort. We’ll let you know if we find a solution to this 🙂.

    Thanks.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 298 Posts
    @roboraptor

    HO HO HO to you!

    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.

    Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!

    In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.

    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5976 Posts
    @themodactyl

    You’re welcome Nifty. Sorry that we could not help you solve this.

    Best,

Roboraptor πŸ¦–
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Issues with avatar uploads on mobile devices’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip β€’ Like β€’ Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site