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Knowledge base : icons does’n display properly

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  • Author
  • Pajard
    • 2 Topics
    • 3 Posts


    Icons in Knowledge base plugins doesn’t display properly.

    How can i solve it please ?

    Thanks for your help,

    Best regards

    Themosaurus Support
    • 0 Topics
    • 4913 Posts

    Hi Pajard, 🙂

    Usually, this issue stems from incorrect permissions for the theme fonts directory containing gwangi.ttf – cera.ttf – gorgo.tff. In that case, your website is not able to open the font file, thus slowing the loading process or displaying an empty square for the missing icons.

    Changing the permission settings to let the font file correctly load using your FTP client will probably fix your issue.

    For more, please also read the following topics addressing the same issue:

    my website super slow.

    Icons dont load and login page

    We’re waiting for your feedback.


Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

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