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Member Photos are all Blurry

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Happygolola
    Participant
    • 4 Topics
    • 10 Posts
    @lolaagency

    Hi. I’ve search your documentation, but can’t find how to solve this issue. What is the trick to getting the Member photos to have great quality and not show up blurry ? When it asks you to upload a photo to a member account, it simply gives you a cropping box that sizes the photo as it needs to be. But all the dummy ones I’m creating are showing up blurry on the front end. Please advise how to correct this issue … thanks much. I’ve tried both using the crop box as is (which is not usually optimal for getting the right headshot) and extending the crop box to fit the headshot so it looks its best. karole

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi HappyGolola,

    We’ve addressed this very issue in another topic. If i’m not mistaken, you’re facing this issue when uploading a new avatar on mobile. To find out more about this, please click on the following link:

    Issues with avatar uploads on mobile devices

    If you have further questions or requests, feel free to create other forum topics.

    We remain available for all matters related with our theme!

    Cheers,

    Happygolola
    Participant
    • 4 Topics
    • 10 Posts
    @lolaagency

    Actually I did see that support thread. My issue is not related to Mobile devices. I’ve not even tried anything on mobile yet. I’m talking about when adding them via computer.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Happygolola,

    In that case, it might come from a misconfiguration of BuddyPress. But to make sure, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

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