Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy!
We have try to install the theme in our staging site of our server, but during the importing content it takes too long to import and then we have missed some files(such as images) in the website after installing the demo content in the website. http://74p.551.myftpupload.com/ here is the staging like of the website.
Please let us know the cause of the missing files in the theme installation.
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.
Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️