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Missing of installation files?

This topic is resolved
Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Hello,
    We have purchased the CERA theme from Themeforest yesterday and we have installed it via the installer.
    The results of the installation are the following errors.
    Could you please help us to solve them?

    Failed to load resource: the server responded with a status of 404 () | modernizr.js:1

    Failed to load resource: the server responded with a status of 404 () | user-avatar.png:1

    JQMIGRATE: Migrate is installed, version 1.4.1 | jquery-migrate.min.js?ver=1.4.1:2

    Failed to load resource: the server responded with a status of 404 () | user-avatar-thumb.png:1

    Failed to load resource: the server responded with a status of 404 () | modernizr.js:1

    Failed to load resource: the server responded with a status of 404 () | skip-link-focus-fix.js:1

    Failed to load resource: the server responded with a status of 404 () | cera.woff:1

    Failed to load resource: the server responded with a status of 404 () | popper.min.js:1

    Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR | user-avatar.png:1

    Failed to load resource: the server responded with a status of 404 () | bootstrap.min.js:1

    Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR | main.js:1

    Failed to load resource: the server responded with a status of 404 () | user-avatar-thumb.png:1

    Failed to load resource: the server responded with a status of 404 () | main.js?ver=1.2.7:409

    Uncaught TypeError: $tooltipElements.tooltip is not a function
    at HTMLDocument.<anonymous> (main.js?ver=1.2.7:409)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at Function.ready (jquery.js?ver=1.12.4-wp:2)
    at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)

    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/plugins/grimlock-elementor/assets/css/style.css.map
    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/plugins/grimlock/assets/css/style.css.map
    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/plugins/grimlock-buddypress/assets/css/style.css.map
    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/plugins/elementor/assets/lib/swiper/swiper.min.js.map
    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/plugins/grimlock-buddypress/assets/js/vendor/hammer.min.js.map
    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/plugins/grimlock-echo-knowledge-base/assets/css/style.css.map
    DevTools failed to parse SourceMap: https://companieshospital.com/wp-content/themes/cera/style.css.map

    Thank you in advanced!
    Kyriakos Papadopoulos
    Director, brand strategist

    Leading Brands Agency
    the european branding company

    United Kingdom – INT’L

    HOME


    hello@leadingbrands.agency

    Greece & Cyprus

    Leading Brands Agency Greece


    hello@leadingbrands.gr

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi @designstores,

    Thank you very much for reaching back to us! ?

    Usually, this issue stems from incorrect permissions for various theme directories containing static files (CSS, JS, Fonts, etc). In that case, your website is not able to open them, thus slowing the loading process or displaying an empty square for the missing icons for instance.

    Changing the permission settings to let the font file correctly load using your FTP client will probably fix your issue.

    For more, please also read the following topics addressing the same issue:
    https://support.themosaurus.com/forums/topic/my-website-super-slow/
    https://support.themosaurus.com/forums/topic/icons-dont-load-and-login-page/

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Finally, I strongly advise deactivating all caching software for the moment as well as clearing your browser cache before investigating any further.

    Best regards,

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Hello Olivier!
    I changed all premissions of folders (755) and files (644), but many problems still persist.
    Could you please help?
    Many thanks,
    Kyriakos

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi @designstores,

    I see that some static files are simply missing from your server… Those have probably not been correctly downloaded because of some restrictive writing permission issue with your server directories.

    I can only suggest to remove the theme and all plugins, and then reset the database.

    After this, please reupload your theme and follow the setup wizard to install the theme, as it will programmatically do extra steps for you, like redownloading the required plugins. If something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.

    You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

    If you need a fresh copy of our theme, I can provide one.

    Regards,

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Hello Olivier!
    Thank you so so much for your kind support and I hope you are well all of you!
    I followed the steps you stated above but now themenu icons do not come up.
    Could you please give a look to it at companieshospital.com ?

    Thank you in advance!
    Kyriakos

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi @designstores,

    I’m very sorry for your trouble. It seems like something went wrong again during the setup… ?

    Do you allow me to try something out on your website please?

    But first, to help us getting clues and find a solution to this issue, please error activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just BEFORE the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

    Then, could you create a new website user for me please? If possible with administrator capabilities so I can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Thank you.

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi @designstores,

    Thank you for sharing these credentials with us.

    Could you confirm that you have added the suggested PHP code lines in your wp-config.php file please? I really need to make sure that WP will provide an error log before going any further.

    Thank you.

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Hello Olivier,
    Yes! The above code has already been added!

    Thank you!
    Kyriakos

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi,

    Your wp-config.php file is currently misconfigured, which is preventing me from accessing your website. Could address this issue please?
    I think that removing the duplicated PHP constants will solve this.

    I’ll take it from there.

    Thank you.

    Ashar
    Participant
    • 4 Topics
    • 25 Posts

    my query is when iam trying to edit home page it gives me an error ” you must call the content function in the current template in order to work elementor on this page” Please resolve my issue ASAP. Waiting for your response
    Screenshot is also attached

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Sorry Olivier!
    Everything is done now!

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Hello Ashar,
    how to do that?

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi @ashar,

    I’m sorry to inform you that you’ve been posting in the wrong topic. ?

    We’re glad to answer any question related with the setup of our theme.

    However, it very difficult for us to provide the best support possible and to keep track of issues and their resolution if you so many questions in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your question into a different topic?
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Best regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Thank you @designstores. I’m looking into it.

    I will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    Hi @designstores,

    I’ve reset your WP and ran through the setup process once again. Everything seems to have gone smoothly and all icons are showing in your menu. (Please see attached.)

    Could you confirm me that it is resolved to you? If that the case, you can safely start customizing your website. If not, we should have met an error during the setup process. However this time, thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error.

    If something is wrong with your website, could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product or any type misconfiguration on your server.

    Thank you.

    Kyriakos
    Participant
    • 1 Topics
    • 8 Posts

    Dear Olivier,
    Thank you so so so so much!
    Do I have to remove add-ons at the wp-config.php file now?

    Thank you in advance,
    Kyriakos

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1857 Posts

    You’re welcome @designstores! ?

    If you’re worried about leaving this on your server, you are free to remove it now and adding it when necessary.

    You also can choose to keep it during the setup of your website, in case we meet other errors. Please don’t forget to remove it when your website is ready to be published.

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 18 posts - 1 through 18 (of 18 total)

The topic ‘Missing of installation files?’ is closed to new replies.

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