- This topic has 7 replies, 2 voices, and was last updated 4 years, 3 months ago by
.
-
Posts
-
This reply has been marked as private.
Thank you for reaching out!
Indeed, you have addressed this question before but it seems that you have not answered us:
https://support.themosaurus.com/forums/topic/about-us-page/It seems the demo was not imported completely. First of all, we need to make sure your server is well configured.
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/
For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500We hope this will help!
We’re waiting for your feedback. 🙂
Kind regards,
Hi Thank you for the reply.
Yes it took me a while to get back to everything as during the process of following your instructions I lost all my data and needed to have the proper amount of time to be able to tackle all this again! 🙂
The WP pre-requisites say PHP 7.4, but you have said 7.2 which is what I have now updated it to.
I have just reinstalled using the setup wizard and it seems to have made no difference. To be completely honest I am not that savvy when it comes to creating and altering a website which is why I decided to purchase the theme. The whole point was to just enter in the website/company details into the premade template. I don’t know how and do not want to be tweaking every part of this website set up (page glitches, menu items, every page including homepage, widgets etc). I just want to be able to enter the data into the premade theme.
Are you able to please assist me with the setup as I have already tried troubleshooting for almost one month previously, have lost all the data once already and have followed all your instructions to date.
Thanking you once again for your support,
Just to followup further, I have now changed it to PHP 7.4 as per WP prerequisites and reinstalled once again, and still no luck. I also contacted my host/server and there’s nothing further that can be done on their end.
Thank you for your feedback @mandaeanlipwiggle.
I completely understand and I assure you that we will do our best to solve this issue so that you can successfully import the demo.
We’ve recently addressed a very similar issue in another topic:
As the content can’t be imported, our best guess is that there is a limit that prevent to import the demo completely.
Can you confirm you reached out to your hosting company and asked them to increase this limit for you? If you want to do it yourself, we suggest you to add the following snippet via FTP at the .htaccess file:php_value post_max_size 32M php_value upload_max_filesize 32M php_value memory_limit 256M php_value max_execution_time 300 php_value max_input_time 300 php_value session.gc_maxlifetime 86400We’re waiting for your feedback.
Best,
Hi Manathan,
Thank you for your response.
I have reached out to my hosting company once again and they are replied with “I really appreciate your patience. I could see that the values are already greater than the values mentioned in the link.” (I had sent them the link to this thread so that nothing was missed in communication.)I reinstalled the demo and still no luck. So I took some initiative and used the WP reset to reset my website again and reinstall the theme and IT WORKED!!!
Thanks a ton.
Very excited to finally get started on this!!!
That’s great news! I’m glad to read you’ve been able to solve this. 🙂
We remain available for all support requests related with the use of your theme.
Thank you for your patience!
Cheers,
The topic ‘Pages not looking like demo – reinstalled several times’ is closed to new replies.
