Screen stuck on Community Demo Import

This topic contains 1 reply, has 2 voices, and was last updated by  Manathan 2 weeks, 2 days ago.

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  • Author
    Posts
  • #17421

    Mayur
    Participant
    • 1 Posts
    @mayurpatil

    Hello Team,
    I have installed your theme and during theme setup, it successfully installed all the plugins and at last step where it should import the Community Demo, it’s stuck and nothing happening. Check the screenshots.

    web : http://www.babygully.com

    I have done basic checks like memory limit, read write permissions etc. Let me know if you need wp-admin access.

    Mayur

    #17506

    Manathan
    Keymaster
    • 850 Posts
    @themodactyl
    Themosaurus Support

    Hi @mayurpatil,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
    https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500

    We hope this will help! 🙂

    Kind regards,

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