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We realized that on our site we are unable to load the settings of the youzify plugin on the back-end, the browser is completely blocked, it loads indefinitely without being able to completely unlock.
Kirki Customizer Framework shockingly slows down the site because it loads from 0 every time, there is too much this and the voice that slows everything down (https://www.onemillionrace.com/?action=kirki-styles&ver=4.0).
If I send you the login details of the administrator account, can you check what creates the problem please
My site is http://www.onemillionrace.com
Kind regards
Alberto Zara
Hi There,
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Once it is done, please come back to us.Concerning the performances, first and foremost, please check the WordPress prerequisites here:
WordPress requirementsFor better performance and improve security, we obviously recommend PHP 7.4+. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.), we recommend at least version 5.6.X.
We use WP Engine to host all our demos. The performance of your website can also be improved, like our demos, by some additional plugins:
- WP Rocket: Improving the speed of your WordPress site
- Imagify: Shrinking your images with lowest quality loss
- Imsanity: Automatically resizing huge image uploads
You can always add more stuff to improve your page loading time but this is a pretty good start.
Please be aware that too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum!
Our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content as only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install. You can rest assured that our theme will work fine and perform better without few plugins installed.Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
We hope this will help! 🙂
Kind regards,
DEBUG MODE ACTIVE
Hi Giulio,
Thank you for your feedback.
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Slowness and errors’ is closed to new replies.
