Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Slowness of backoffice and site

This topic is resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Caroline
    Participant
    • 10 Topics
    • 28 Posts
    @caroline

    Hello,

    I installed your theme and I don’t understand why it takes so long when I work on the backoffice. It’s unbearable. I have to create this site quickly and I have to wait 10 seconds for each action before the page loads.

    I hardly add any image and no other plugin.

    Could you go and see where this could come from ?
    I’m sorry but I’m struggling for days to configure my site.

    Caroline
    Participant
    • 10 Topics
    • 28 Posts
    @caroline
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6737 Posts
    @themodactyl

    Hi Caroline,

    Thank you for reaching out!

    First and foremost, please check the WordPress prerequisites here:
    WordPress requirements

    For better performance and improve security, we obviously recommend PHP 7.4+. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.), we recommend at least version 5.6.X.

    We use WP Engine to host all our demos. The performance of your website can also be improved, like our demos, by some additional plugins:

    • WP Rocket: Improving the speed of your WordPress site
    • Imagify: Shrinking your images with lowest quality loss
    • Imsanity: Automatically resizing huge image uploads

    You can always add more stuff to improve your page loading time but this is a pretty good start.

    Please be aware that too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum!
    Our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content as only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install. You can rest assured that our theme will work fine and perform better without few plugins installed.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    Don’t hesitate to make your tests by deactivating all plugins but Grimlock and kirki. I’m sure you’ll see a great difference! In case it doesn’t change anything, it might be related to the server performances, like explained previously.

    As far as your issues are concerned, you can be sure that we will do our best to help you. Please note that some of the questions I answered were related to third-party plugins, not to our theme. However, if we can make things clearer by adding or modifying an article in the documentation, be sure we will! We welcome any advice and suggestions from our customers.

    We hope this will help! 🙂

    Kind regards,

    Caroline
    Participant
    • 10 Topics
    • 28 Posts
    @caroline

    Hello,

    I realized that there was a HUGE problem with the import. Nothing was in its place and there was a lot of conflict. To solve this, I uninstalled and reinstalled everything. This solved my previous problems but I have others that I have opened tickets for recently.

    Thanks for your quick answers!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6737 Posts
    @themodactyl

    Hi Caroline,

    I’m glad to read all is working fine now. 🙂

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Slowness of backoffice and site’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site