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Recent purchase of Gorgo – Key question

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Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • AsliA
    Participant
    • 2 Topics
    • 4 Posts
    @aslican

    Hi Guys,

    I have two questions. Recently purchase a license for Gorgo and one for Gwangi from envato with extended support to both.

    Running into some installation issues please….

    1. Gorgo – did multiple installs including did reset using wp-reset. The theme is not loading other than an empty page. Tried loading the Gwangi and that worked. Would there be a problem with the install package v2.1.0. Any suggestions as after 8+ fresh installs I feel there is an issue with the package or what I have downloaded. I did try a second loadload and it was the same issue. Want to use full vesrion of Youzify.

    2. On the Gwngi, a crazy question. Managed to install the Community and customizing (want me to register separate?). Somehow my Header and Footer disappeared so I am no longer able to see the Login page or the Footer. Any ideas how I can get it back? We have a full version of Youzify working on this and want to get the Social Login going. We also have Elementor Pro for both the sites.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Aslia,

    Thank you for buying our themes. We hope they will meet all your expectations! 🙂

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Note that we tried on our side, but all is working fine when installing the last version of Gorgo theme on a standard server. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    Thank you for bringing this other issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic. Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

The topic ‘Recent purchase of Gorgo – Key question’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

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