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The Wizard didnt work on a fresh WordPress install

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Rodrigo
    Participant
    • 1 Topics
    • 3 Posts
    @leadgent

    Hello, I used the default wizard install with dummy content on https://leadgen.tools/blog
    but the menu is all messed up. Ive invested a couple of hours trying to solve but nothing.

    Please help me solve it.
    I already sent my credentials on support@themosaurus.com

    Help! I got 5 days stucked in this issue and not the comments on Envato or email has solved it. So I am doing what you request of posting here, but I cannot waste more time, otherwise I should request a refund and choose another template.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Rodrigo,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. In your case, it seems something prevents the theme setup to import the entire demo. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    We hope this will help! Don’t hesitate to come back to us if you’re still facing this issue.

    Kind regards,

    Rodrigo
    Participant
    • 1 Topics
    • 3 Posts
    @leadgent

    Im using Litespeed.
    So this theme is not compatible then.
    The PHP and MySQL version is latest.

    Where can I ask for a refund?

    Rodrigo
    Participant
    • 1 Topics
    • 3 Posts
    @leadgent

    It now works, the wizard didnt install a plugin that was needed.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Rodrigo,

    I’m glad to read you’ve been able to solve this! Can you please tell us which plugin was not installed, please?

    For all refund requests, please review the Envato Refund policy:
    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
    https://themeforest.net/page/customer_refund_policy

    If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.

    Don’t hesitate to open a new topic if you’re facing any other issue with our theme.

    Regards,

    🍾  2022 is coming ! 🥂
    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

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