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Profile Image’s are pixelated

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Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • Robert
    Participant
    • 3 Topics
    • 3 Posts
    @themadhatmedia

    Hello, we switched over to your theme, but the all our profile images (both in the directory and on the profile page) are pixelated. How can we fix this?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4796 Posts
    @themodactyl

    Hi Robert,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We thank you for bringing this issue to our attention. This issue has already been reported by other users, including you:

    Improve image quality on Member Swap cards and Grimlock Author Avatars Section

    Profile picture not sharp when uploading on mobile

    Uploaded avatar size from mobile view = poor quality

    Unfortunately, this problem is related to the use of the BuddyPress plugin. We invite you to report this issue on the BuddyPress support forums as the profile images are managed by this plugin: buddypress.org/support. They will be more suited to find out from where this issue is coming from and how you can solve this.

    We remain available for all support requests related with the use of your theme.

    Regards,

    🍾  2022 is coming ! 🥂
    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

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