Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Khalid

Forum Replies Created

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    Thank you for the reply Manathan.
    Sure, I do understand. I was hoping someone would give me some insights to how this is done. I will get either a freelancer to do it or Google this myself.

    Many thanks

    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    I have installed the theme on a different hosting platform/provider and I can see theme imported successfully.

    Many thanks for your support. You guys are brilliant…

    You can close this thread as issue solved.

    Best regards,
    Khalid

    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana
    This reply has been marked as private.
    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    Are you able to let me know how to fix the styling of the site as per my last comment.

    1. I’ve included a screen shot of the differences between the demo and my installation.
    2. Also, if the the register button clicked the popup comes with no white background

    Thank you

    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    Thank you for getting back to me.
    The common issues and their resolutions do not apply to my imported theme as I had no issue with importing the content is the layout that is not the same as your demo which is becoming frustrating.
    I buy themes all the time and import demo data for clients so I know what I am doing, unfortunately I think there is an issue with your demo import tool that is causing this.

    I have tried few times to import the demo data from fresh installs but having the same result every time.

    Your theme is one of the best, hence selecting it for our next project, and really don’t have the time to start fixing small issues.
    If you have a resolution to our issue, please let me know so that I can implement, otherwise I will have no other choice but to find an alternative which I really do not want as I love your design and layout.

    Many thanks

    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    Thank you for the fast reply.
    The reason the plugin was fixed is you’ve installed Version 1.0.8 which and the one used originally was Version 1.0.7

    1. I’ve included a screen shot of the differences between the demo and my installation.
    2. Also, if the the register button clicked the popup comes with no white background
    Usually, we install a demo which replicates the developer’s own demo so users do not have to do extra changes.

    Many thanks for your support.

    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana
    This reply has been marked as private.
    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    Yes it is Version 9.4

    Best regards,
    Khalid

    Khalid
    Participant
    • 3 Topics
    • 12 Posts
    @amindana

    Thank you for getting back to me.
    I deleted the plugin and installed the one you provided with the same issue.
    I also deleted the site and started over again this time I activated all the plugins first with the same issue.

    Also, there are few area’s where the site is not the same as the demo i.e. the main nav menu and the user profile.

    Awaiting your feedback.
    Khalid

Viewing 9 posts - 1 through 9 (of 9 total)

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site