themodactylManathan
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Hi Oasisgamesio,
Thank you for your feedback. It’s best if we take a quick look at this.
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Oasisgamesio,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
When activating the theme, the theme setup is launched automatically. Then, you can select the demo of your choice and the theme setup will install everything for you.
Please find the attached screenshot.
Best,
Hi Matt,
Thank you for your precious feedback. There are indeed some adjustments that can be made to ensure a better mobile editing with our theme. We’ll look into that for the next update. 🙂
Thank you for your patience.
Best,
Hi Sandeep,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Unfortunately, we have no clue. As this issue is related with the standard behavior of BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums: buddypress.org/support
We remain available for all support requests related with the use of your theme.
Best,
Fine eryxmedia, we’ll wait for your feedback. 🙂
Hi iCon,
Unfortunately, we think that to edit the login form to add a custom field for agent code requires custom development work. In consequence, our recommendation is to hire a developer to do this job for you. Customization development is not part of the support we provide.
If you’re on a tight budget, we recommend you to require the services from Fiverr. This web platform gives you access to developers who already have experience with theme customizations, and for very competitive prices.
Disclaimer : we have no affiliation with Fiverr and are only recommending it as a starting point and a popular option for those who might not be sure where to look when in need of some custom work.
Best,
Hello Eryxmedia,
Indeed. To clarify, while our theme is compatible with various plugins, for exemple BuddyPress User Blog or MatchPress, please note that no premium plugin or add-on is included in our theme package. When you purchase Gorgo or any theme, you are acquiring the theme itself. The plugins featured in our demo content can be installed during the demo setup, but premium plugins must be purchased separately and manually installed.
With MatchPress, you can swipe left, right, and top for Superlike. Both users receive a notification when there is a match, they can’t reach each other without mutual like.
Thank you for informing me. It appears that the demo user had swiped all tests users on our demo. The demo has been reset.
Best regards,
Hi @eryxmedia,
We’re very sorry for your inconvenience. Manage emails in WordPress might be quite complicated.
First of all, you need to check if your emails are well being sent from your WordPress site or not. We wrote an article in our documentation about that:
Please be aware that we do not make any changes to BuddyPress core emails in our theme or plugins. So, this issue has to come from elsewhere. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.
Concerning your costomization work request, please be aware that this is a service that we do not provide. We only share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.
If you want to go further with the customization of your website, we advise that you hire a developer to do it for you. If you’re on a tight budget, we recommend you to require the services from Fiverr. This web platform gives you access to developers who already have experience with theme customizations, and for very competitive prices.
Disclaimer : we have no affiliation with Fiverr and are only recommending it as a starting point and a popular option for those who might not be sure where to look when in need of some custom work.
However, our theme is compatible with MatchPress, a plugin we built. It adds powerful matching features to BuddyPress like Member likes, skips, super likes and conditional private messaging! Might be a quicker option than build the tinder like feature yourself.
Thank you for bringing these other question to our attention. We’re glad to answer any question related to the use of our theme.
However, providing the best support and keeping track of issues and their resolutions becomes challenging when multiple subjects are addressed in the same topic. Additionally, it’s more efficient for us to share the resolution for a single issue with other members of our community facing the same problem.
Could you please split your questions into different topics? One question = one topic.
By doing this, you will be making a significant contribution to this forum, and we sincerely appreciate your cooperation!Thank you.
Hello Sheila,
I have deactivated Elementor, and all is working correctly. Could you please verify? It appears that Elementor plugin is causing this issue with the customizer.
Best regards,
This reply has been marked as private.
Hi Sheila,
Thank you for your feedback.
In that case, it’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Strange. Did you refresh the ftp to make sure it doesn’t appear ? This content might give us a clue of what’s going on. 🤔
There is too much information. You can deleted the
debug.logfile. Then, go to the customizer and try to edit the page. You’ll face the same issue, but a new debug.log file will be created, with just the last errors log. Then, copy-paste the content in the next reply. 🙂Best,
Hi Sheila,
Thank you, but we need the content of the
debug.logfile, not thewp-config.php.Can you please copy-paste the content in a private reply, please ? 🙂
Best,
Hi Sheila,
Thank your for your feedback. This time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we should be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
thank you for granting us access to your dashboard. Seems there was a style issue, it has been solved thanks to this CSS snippet :
/** * Remove padding right in user name in directory */ .directory #members-directory-form .card:not(.term__card) .entry-header{ padding-right:0px; } .shortcode-author-avatars .grimlock-author-avatars__author-list{ width:100% !important; display:flex !important; }Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.
If you want to go further with the customization of your website, we advise that you require customization work.
Regards,
Hi iCon,
Thank you for reaching out to us!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Sheila,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Let me know when it’s done.
Thank you.
Hi Matt,
The link is located on the text. Please select the text, you’ll be able to click on the chain to edit the link. 🙂
Best,
Hi Kennethb,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Glad to read you’ve been able to solve this.
If you have further questions or requests, feel free to create other forum topics.
Cheers,
Hi Matt,
Our dev investigated but noticed that Astra them was installed, but not our theme Armadon. Seems there were Elementor’s pages too. So, we were afraid to reset the webiste, as you’ll loose all content, only the theme’s content will be imported. Can you confirm us we can reset your website ?
Best,
Hi Matt,
Thank you for your feedback. We will investigate further to find from where this issue is coming from and how we can help you.
Can we reset the website and launch the theme setup ourselves ?
Thank you for your patience.
Regards,
Hello Matt,
I apologize for the oversight in my previous response.
Regrettably, until the plugin’s authors have resolved the security vulnerability, installation will not be possible for this plugin.
However, the plugin should not impede the content import process. Have you diligently followed all the steps outlined in the article I previously provided? The « Step 3 – server’s timeout period » may be particularly helpful. If these steps have not been successful, and all other steps have been completed, kindly provide us with the information specified in « Step 4 – Send information to Themosaurus. ».
Best regards,
Hello Matt,
Thank you for your feedback.
Regarding the BuddyPress Xprofile Custom Field Types plugin, you can download it manually here: https://www.buddyboss.com/integrations/buddypress-xprofile-custom-field-types/
Regarding the second plugin, please be aware that it is no longer required. GamiPress now includes the integration with BuddyPress automatically.
Can you confirm that all of your pages have been imported?
Best regards,
Hi Kevin,
Thank you for reaching out to us.
Please be aware that our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
So, to edit the content, you gave to click on “edit page” and click on the section you want to edit. Then, on the right sidebar, you’ll be able to change the text in the section’s options.
Note that we use widgets in our theme, more precisely in the footer. You will be able to use the customizer to change the look and add widgets in the widget areas defined by our theme. Both Grimlock widgets and Grimlock blocks have the same characteristics.
I hope this will help you. Don’t hesitate to come back to us if you have other questions.
Best,
