themodactylManathan
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Hi Kevin,
Thank you for reaching out to us.
Please be aware that our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
So, to edit the content, you gave to click on “edit page” and click on the section you want to edit. Then, on the right sidebar, you’ll be able to change the text in the section’s options.
Note that we use widgets in our theme, more precisely in the footer. You will be able to use the customizer to change the look and add widgets in the widget areas defined by our theme. Both Grimlock widgets and Grimlock blocks have the same characteristics.
I hope this will help you. Don’t hesitate to come back to us if you have other questions.
Best,
Hi Matt,
Thanks for sharing those logs. I don’t see any fatal errors in your debug output—only notices about translation loading running too early and a few deprecation warnings—so these aren’t what’s preventing the demo import. Instead, the fact that your import never completes points to a server-side limit or timeout during the setup process.
Here’s what I suggest checking next:
- PHP execution time
If your server’s max_execution_time is too low, the setup wizard can time out before it finishes importing all pages. Try raising it to at least 300 seconds (or 0 for no limit) in your php.ini or via your host’s control panel. - Memory limit
Although you didn’t hit a “memory exhausted” error here, having a higher memory_limit (e.g. 256M or 512M) will give the import more headroom. You can follow the “Step 2.2 – Memory limit” of this article : Demo Import Troubleshooting – Common Issues and Resolutions - Upload and post size
Ensure upload_max_filesize and post_max_size are large enough to handle our demo assets (at least 64M each). Also explained in the same step of the previous article. - Disable debugging during import
Running with WP_DEBUG and WP_DEBUG_LOG on can significantly slow down processes that fire many hooks—like our setup wizard. This might be why you have less content than before when running the theme setup. Set them back to false while running the import.
Once you’ve increased those limits and turned off debugging, please reset your database (using WP Reset) and run the theme setup again. That should allow the wizard to complete and import all of the demo’s pages and content.
Let me know how it goes!
Hi Matt,
Since you’ve met this error again when running the demo setup, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
Hi Matt,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Perhaps there might be an upload limit that prevents the the setup form complete. In this case, we really suggest you to reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard. But before that, please activate logging on your website. Just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
This way, if the import is not completed, we’ll might have a clue of chat’s going on.
Thank you.
Thank you Rene. However, seems I cannot login with these credentials. Can you confirm me the username is correct, please ?
Best,
Hi Rene,
Glad to read from you! 🙂
I tried with a brand new demo, all plugin up to date, and couldn’t reproduce this. Could we take a quick look at this on your website ?
If yes, you can create a new website user for us. If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Damo,
Thank you for your feedback.
Could you please go back to PHP 8.1 to see if this issue stil appearing ?
Best,
Hi Damo,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi,
Once I get the admin access in your other thicket, I will investigate to find why the style is not applied. 🤔
Best,
Hi Clifer,
Thank you for reaching out to us!
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi,
you should be able to do that, but this feature is related to BuddyPress, so it’s better to ask to the authors how to achieve that with their plugin they developped.
Don’t hesitate to reach out BuddyPress support here : https://buddypress.org/support/
Best,
Hi Clifer Leandro,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Please be aware that we only take questions in English. Could you translate your request to help us understand your concern, please?
Thank you.
Hi Clifer Leandro,
Thank you for reaching out !
We only take questions in English. Could you translate your request to help us understand your concern, please?
Thank you.
Hi Eryxmedia,
We’re very sorry for your inconvenience. Manage emails in WordPress might be quite complicated.
First of all, you need to check if your emails are well being sent from your WordPress site or not. What did you do to verify that your WordPress is sending the emails ? Note that we wrote an article in our documentation about that. Did you already followed the steps in this article ?
You can try to follow the steps in this articles and, once the mentioned plugin is installed, you can create a fake user to check if the email is listed or not.
Please be aware that we do not make any changes to BuddyPress core emails in our theme or plugins. So, this issue has to come from elsewhere. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.
Thank you for bringing these other issues to our attention. We’re glad to answer any question related to the use of our theme. However, providing the best support and keeping track of issues and their resolutions becomes challenging when multiple subjects are addressed in the same topic.
Additionally, it’s more efficient for us to share the resolution for a single issue with other members of our community facing the same problem.Could you please split your other questions into different topics? One question = one topic.
By doing this, you will be making a significant contribution to this forum, and we sincerely appreciate your cooperation!Thank you.
Thank you Kim.
We investigated, but we couldn’t find why we can’t edit widgets in Dashboard > Appearance > Widgets.
To add the query in the menu, we had to
- go to Dashboard > Appearance > Customize > Widgets. Then, in the widget area of your choice (it doesn’t matter), you can :
- add the query and set it as you want it. I used Grimlock Query block, set the articles to display to 3 and selected the right category. Then, I clicked on “update”.
- Once the block is saved, I was able to move it thanks to this “move” icon (an arrow icon displayed when the block is selected). I saved by clicking again on “update”.
- Then, in Dashboard > Appearance > Menu, I was able to add the widget. The last widget you added is on the bottom of the list.
This doesn’t solve the issue, but it helps you achieve what you want.
Concerning your issue, my best guess would be that this issue is related to the server. If you want to investigate further, could you please try to install the theme on a fresh install and check if this issue still appears ?
Best,
Hi Kim,
Thank you for this clarification. 🙂
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Glezztech
We wrote a tutorial in our documentation about this. To find out more, please click on the following link:
If you have further questions or requests, feel free to create other forum topics.
We remain available for all matters related with our theme!
Cheers,
Hi Richard,
We created a new account for you and linked your license. Here are the credentials to access it :
username : richard561
email : richard@milesnorthproductions.com
Password : qX*ZTuhZiJk!ENEGW#0wUTFDCan you check and confirm me all is working correctly, please ? 🙂
Best,
Hi Kim,
I think there is a confusion about Gutenberg.
Please be aware that our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
In your case, widgets are inactives because you can now use Gutenberg blocks in the widgets area. Note that Grimlock widgets and Grimlock blocks have the same characteristics.
Therefore, you don’t need to install any other plugins in order to use Gutenberg. Only Kirki and Grimlock are required to make the theme works. Once these plugins are installed and activated, you should be able to use all standards Gutenberg Blocks, as well as our custom made blocks.
I hope this will help you. Don’t hesitate to come back to us if you have other questions.
Best,
Hi Kim,
To add a widget in menu, you have to install Widgets in Menu for WordPress plugin. Then, you’ll be able to add a post query widget and edit it in Dashboard > Appearance > Widgets.
Let me know if you need more explanations.
Best,
Hi Kim,
Thank you for the access.
It looks like there may be a file‑permission issue on your server. When I tried installing a plugin, WordPress prompted for FTP credentials—this usually means it doesn’t have the proper write permissions. That same permission problem can cause the customizer to fail.
Please try installing and activating the BP Classic plugin. I noticed some console errors that this plugin should resolve.
Once it’s activated, check whether your customizer loads correctly and let me know the outcome. If the issue persists, you may need to adjust your file permissions or ask your hosting provider to ensure WordPress can write to the necessary directories.
Best regards,
Hi Kim,
Thank you for your feedback.
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Kim,
If you can’t find the “Grimlock Query” in the list of blocks, could you please try with the code snippet plugin I suggested you ?
Be aware that only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. 🙂
Kind regards,
Hi Kim, 🙂
Thank you for bringing this issue to our attention.
In most case, hiding these messages will solve this issue. I suggest that you activate error logging on your website. Please keep WP_DEBUG to true and just paste the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress
You will still be able to consult the warnings and errors triggered by your website but these won’t appear on your pages anymore.
Regards,
Hi Kim,
Sorry for the delay in responding.
Could you please confirm whether you ran the theme setup when you installed our theme? If not, I recommend resetting your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) to start fresh with our setup wizard.
By relaunching the setup wizard, the theme will automatically configure all the styles and settings for you. Note that not all content will be imported (such as users, groups, etc.) since you’ll have your own, but once you add your content, everything should display like the demo of your choice.
Regards,
- PHP execution time
