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Manathan

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Viewing 25 posts - 1 through 25 (of 6,287 total)
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  • Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Thank you, Ivo, for this quick feedback. 😊

    Indeed, our initial assessment leans toward a server-related issue, as we haven’t encountered similar latency problems on our demo installations. Additionally, our theme is widely used, and no other users have reported such issues. However, we don’t dismiss the possibility that this issue is related to the theme. While we lack definitive information to confirm this, it’s precisely why I recommended performing a scan. By thoroughly investigating both server-related factors and theme-specific compatibility, we aim to pinpoint the root cause and find an effective solution.

    Let’s resume the essential information you brought to our attention:

    1. You’ve mentioned that there are different themes used on three different sites hosted on the same server, and they all function correctly.
    2. 6 seconds delay when login with Armadon theme and only the two required plugins (Grimlock and Kirki).

    Regarding the login process, it’s essential to note that WordPress handles most of the authentication steps, regardless of the theme used. The theme’s impact on login speed should be minimal. However, we’re committed to assisting you in resolving this issue.

    Do you have any other information in the scans? Is there a list of which elements take most of the performances ?

    Could you make two more scans, please ?

    1. Only Armadon theme activated. You can deactivate Grimlock and Kirki plugins.
    2. Only Armadon and Grimlock plugin activated.

    In case you decide to submit a refund request, please start by reviewing the Envato Refund policy:
    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
    https://themeforest.net/page/customer_refund_policy
    If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Thank you for your feedback!

    I don’t know why you’re facing this. 🤔 We made some tests on a new installation, but we aren’t facing slow performances during the login. We tried with Armadon theme and only the two required plugin Kirki and Grimlock), but all is running quickly. You can check our demo, performances a quite good, even though there are a lot of plugins activated.

    This performance issues can be multifaceted, and a combination of factors may contribute. At this point, I can’t help you unless you can provide me some additional information.

    I recommend you to use a Speed Testing Tools like **Google PageSpeed Insights**, **GTmetrix**, and **Pingdom** to analyze your website’s loading times. These tools will suggest optimizations and they can help you identify slow-loading elements. With a complete scan, we might be able to help you identify the source of this issue.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Rati,

    Thank you for buying our theme. We’re sorry to read that you’re facing some issues, but I’m sure that we’ll find a solution, so you’ll be able to use the theme at its full potential! 🙂

    First, let’s manage you demo import issue: The setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    Concerning the other issues, thank you for bringing them to our attention. We’re glad to answer any question related to the use of our theme. However, providing the best support and keeping track of issues and their resolutions becomes challenging when multiple subjects are addressed in the same topic. Additionally, it’s more efficient for us to share the resolution for a single issue with other members of our community facing the same problem.

    Could you please split your other questions into different topics? One question = one topic.
    By doing this, you will be making a significant contribution to this forum, and we sincerely appreciate your cooperation!

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Jay,

    Thank you for reaching out to us!

    It’s indeed best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Jay,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    You can center all items in the footer area in Customize > Appearance > Footer. There, you’ll find all features to customize the layout of this area. 🙂

    Let me know if you need more explanations.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Ivo,

    Can you please try on your side to login ? I deactivated all plugins to replace a standard WordPress theme like Twenty Twenty-four, but this issue still persists on my side. Which leads to the server performances. 🤔

    Are you still facing a slow login process with only this theme activated ?

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Aliunion,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    First, I highly recommend you this article from our documentation that will help you make the best choice to translate your website :

    How do I translate my website?

    Then, to translate the pointed strings, you have to translate all Grimlock plugins, as well as the theme. Please take a look at this article that will help you know how to translate a Grimlock plugin. Note that the process is the same for all Grimlock plugins.

    How do I translate my website?

    Let me know if you need anything else.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi James, So glad to read you’ve been able to solve this! Thank you for letting us know. 🙂

    If you have further questions or requests, feel free to create other forum topics.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Unfortunately, we have no clue. 🤔

    As this issue is related with this plugin, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you with their plugin.

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We remain available for all support requests related with the use of your theme.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Eryxmedia, did you see my reply ? 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi James,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    To manage the location field, you need an extra plugin: BP xProfile Location

    Please make sure that you have filled in the right Google Maps API key to be allowed to used its service with BP xProfile Location. The plugin author wrote a tutorial to help you go through this step by step:

    Google Maps API Key

    For more about BP xProfile Location, you can also try to reach the plugin authors. They will be more informed and better suited to help you : https://wordpress.org/support/plugin/bp-xprofile-location/

    We remain available for all support requests related with the use of your theme.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Eryxmedia,

    Thank you for reaching out. Seems there are multiple issues there. 🤔

    First issue : Can’t log in

    Can you please tell us more about this ? Do you get an error message when you can’t log in ? We tried to log in, but we were successfully logged in with the credentials you send us.

    Second issue : NO email being sent

    Manage emails in WordPress might be quite complicated. First of all, you need to check if your emails are well being sent from your WordPress site or not. We wrote an article in our documentation about that:

    https://doc.themosaurus.com/emails-are-not-send/

    Please be aware that we do not make any changes to BuddyPress core emails in our theme or plugins. So, this issue has to come from elsewhere. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.

    Third issue : code you had I mess the site up

    What we send you was the standard snippet used to debug a WordPress website. To find out more, please take a look at this WordPress article: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
    I don’t know why this code would cause any harm. Is it possible you put it at the wrong place ?

    Hope this will help you. Let us know if you need anything else. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    You’re welcome! 🙂

    If you would like to thank us, could you please take the time to review our theme on our Themeforest page dedicated to Gorgo: Multi-Purpose Collaborative Blog & Community BuddyPress Theme.

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win ! Moreover, EVERY REVIEW is important for us. 🥰

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    We found the issue Jer! Thank you for your patience.

    It seems this issue is related to Kirki. Kirki team knows about it and it should be solved in the next update. Until this update, we found this solution :

    Troubleshooting Kirki Plugin Error : Fonts don’t load correctly

    We tried it on your website and all seems to work fine. Can you confirm me all is fixed on your side, please?

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Diana,

    We recently released a new version of Pimp My Site, and we’re really EGG-cited! You can now use the Easter style on your site!

    Thank you for contributing to our awesome plugin ! 🙏🏼

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Jer,

    Thank you for your feedback. I’m sorry it didn’t help. We will investigate further to find from where this issue is coming from and how we can help you. 🙂

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Jer,

    Glad to read your first issue is solved!

    Concerning the second issue, my best guess is that your issue might probably be related to the cache, as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Jer Bear,

    Thank you for ranting us access !

    What would you like to achieve exactly ? I thought there might be a cache issue, but all is working fine on my side. Before using CSS, did you check the settings in the customizer? There are options to set the right font color, like the color used when hovering. Please find the attached screenshots.

    Hope this will help you. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hello,

    Thank you Ivo for sharing the logs with us.

    First of all, it’s important to ensure that your WordPress URL settings are correctly configured, as mismatched settings can cause session and cookie problems that may result in slow login/logout processes. You can check and update these settings in the WordPress admin area under Settings > General. Make sure that the ‘WordPress Address (URL)’ and ‘Site Address (URL)’ fields are identical.

    Can we take a quick look at this on your website ? Are the credentials above still working ? If not, could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Ivo,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Did you install Social Articles plugin ? You might need to set the right url in the Logged In menu.

    Note that this plugin is no longer supported by its authors. So, we recommend you BuddyPress User Blog plugin. This premium plugin allows your members to create and manage their own posts from their BuddyPress profile. They can set the title, content, categories, tags, featured image and more. As an administrator, you have control over which fields your members are allowed to fill and whether or not posts have to be reviewed by an admin before being made public.

    If you want to build a community site and give your users the opportunity to blog, this plugin is exactly what you need.

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Jer,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I highly suggest you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Ivo,

    Thanks! To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Don’t hesitate to make a backup in case you have some work you don’t want to lose.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Kyle, I must express my confusion as my intention was solely to delete and recreate the group page. I ensured that no other pages were affected during this process. However, I understand that issues have arisen, and for that, I sincerely apologize.

    To resolve the URL issue with the group page, I took the following steps:
    – Regenerated permalinks
    – Utilized WP Sweep for database optimization
    – Implemented Rewrite rules for correct URL structuring
    – Executed functions within Tools > BuddyPress to reset BuddyPress permalinks and recount groups
    – Cleared the Litespeed cache

    It is perplexing that these actions, which typically do not impact pages or media, could have led to the deletion of content. After consulting with my colleague, we are both at a loss as these steps do not involve the removal of pages or images.

    Interestingly, the pages marked as drafts remained untouched, which adds to the confusion. This outcome is certainly unexpected and does not align with the procedures I followed.

    I would like to clarify that our protocol does not include performing backups; this responsibility falls to the client.

    Once again, I extend my deepest apologies for any inconvenience caused. Please rest assured that if these issues stemmed from my actions, it was entirely unintentional. I am committed to understanding what transpired and ensuring it does not recur.

    Should you require further assistance or wish to discuss this matter in more detail, please do not hesitate to contact me.

    Sincerely,

Viewing 25 posts - 1 through 25 (of 6,287 total)

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