themodactylManathan
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Hi 3axissolutions,
You’re welcome! 🙂
Thank you for bring these new issues to our attention. We’re glad to answer any question related with the setup of our theme.
However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.So, could you split your questions into different topics, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!Thank you.
Hi Vineet,
Thank you for your feedback!
It’s best indeed if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Shydevil,
I’m glad we were able to help you! Thank you for taking the time to post a review, we really appreciate! We can’t wait to read it! 🙂
Thank you for bringing this new issue to our attention. We’re glad to answer any question related with the setup of our theme.
However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic. Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.
So, could you move your other question into a different topic, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!Thank you.
Hi Shydevil,
Thank you for reaching out to us. We’re sorry to read that you’re facing this issue.
We think this issue might be related to the server, more specifically a Plesk Server. Can you confirm me this is your case? If yes, it certainly is a ModSecurity setting that needs to be checked in your Server Panel.
To fix this, simply add these lines in Tools & Settings > Web Application Firewall (ModSecurity) > Settings Tab > Custom directives:
SecResponseBodyLimit 546870912Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
If you don’t have a plesk server: To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi Ricardo,
We’re very sorry for your inconvenience. Manage emails in WordPress might be quite complicated.
First of all, you need to check if your emails are well being sent from your WordPress site or not. We wrote an article in our documentation about that:
Please be aware that we do not make any changes to BuddyPress core emails in our theme or plugins. So, this issue has to come from elsewhere. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.
Regards,
Hi Vineet Sharma,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi Dicomp,
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Dicomp,
Here are my answers:
- Recent Topics: It is the title of the widget. Please click on Customize, then click on the blue pen above this widget. Then, you’ll be able to edit the title.
- Continue Reading: This string is located to Grimlock. Can you please confirm me you translated this plugin?
- Name in the register form: Please make sure the Profile fields are well renamed in Dashboard > Users > Profile Fields.
- GamiPress buttons: There are buttons. Please click on “Edit page” and edit the texts of these buttons. The page is build with Gutenberg.
- Buttons: Same, this page is build with Gutenberg, the standard editor of WordPress. Click on “Edit page” on the top of the page and edit the button’s text.
Hope this will help you. Don’t hesitate to come back to us if you need extra information.
Cheers,
Hi Ricardo,
Unfortunately, we have no clue.
Please note that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. Our theme doesn’t manage any email. It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums: paidmembershipspro.com/support/
We remain available for all support requests related with the use of your theme.
Best,
Hey Felix! 🌟
First of all, it’s great to see you’ve been using our Cera theme since 2019! We appreciate your continued support and loyalty. Now, let’s get you set up with a child theme to protect your customizations. We wrote a tutorial in our documentation about this. To find out more, please click on the following link:
Remember, switching to a child theme is considered a customization task, and it’s not part of our official support. However, we’re delighted to guide you through the process. If you ever need more extensive customization or assistance, our partner Zipline offers excellent services. You can check them out here. to enjoy an amazing discount!
Disclaimer: This is an affiliated link to our partner Zipline. By using this link, you will get an amazing discount!
Please let us know if you have any more questions or need further assistance. We’re here to help! 😊
Cheers,
Hi 3axissolutions,
Another user brought to our attention that the Armadon template needs to be refreched to work with the last version of Elementor.
Note that his topic has been moved to the Feature Requests forum. We will create the Template kit for Armadon if other community members upvote his request :
In the meantime, bu sure your can create the pages manually with Elementor. Our theme is perfectly compatible with this editor.
Don’t hesitate to register on the above-mentioned forum to be informed of any updates on this matter. Thank you very much for contributing to this theme!
Best regards,
Hi Zack,
Please know that this feature is managed by BuddyPress plugin. However, in order to have an idea from where this issue is coming from, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi,
No problem! Please make sure that these plugin are well installed:
- Grimlock
- Grimlock for Elementor
- Elementor
Then, you’ll be able to use Grimlock Section in Elementor builder. 🙂
Best,
Hi 3axissolutions,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Be sure our theme is compatible with Elementor.
Please be aware that our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
You should know that we have developed our own blocks called Grimlock (Grimlock Section, Grimlock Query, Grimlock Posts, Grimlock Divider, …). These blocks will give you a lot of customization possibilities. You shouldn’t feel limited.
Note that we use widgets in our theme, more precisely in the footer. You will be able to use the customizer to change the look and add widgets in the widget areas defined by our theme. Both Grimlock widgets and Grimlock blocks have the same characteristics.
Elementor is quite heavy to use. However, in case you would like to edit your pages with this editor, we wrote an article in our documentation that might catch your attention:
I hope this will help you. Don’t hesitate to come back to us if you have other questions.
Best,
Hi Joseph,
Thank you for reaching ut to us. I suggest you to use Poedit to translate this plugin. Even if it’s in English, you can create an english file and locate it on
wp-content/languages/plugins.We wrote a tutorial in our documentation about this. To find out more, please click on the following link:
If you have further questions or requests, feel free to create other forum topics.
We remain available for all matters related with our theme!
Cheers,
Hi Joseph,
Thank you for sharing your feedback with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,
Hi Anura,
That’s standard design with our theme. This way, all content are “boxed” in the middle of the page, unless you use Js to make it full width. But in you case, the JS feature doesn’t work properly as there is some space on the right.
As you might know, our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. Did you tried Gutenberg ? To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
You should know that we have developed our own blocks called Grimlock (Grimlock Section, Grimlock Query, Grimlock Posts, Grimlock Divider, …). These blocks will give you a lot of customization possibilities. You shouldn’t feel limited.
Note that we use widgets in our theme, more precisely in the footer. You will be able to use the customizer to change the look and add widgets in the widget areas defined by our theme. Both Grimlock widgets and Grimlock blocks have the same characteristics.
Elementor is quite heavy to use. However, in case you really would like to edit your pages with this editor, you’re of course free to do so as our theme is compatible with this editor. 🙂
I hope this will help you. Don’t hesitate to come back to us if you have other questions.
Best,
Hi Joseph,
Thank you for your great feedback. 🙏🏼
It would be indeed very nice to make this plugin compatible to allow users to create listings. Can you please send us the logs in a private reply to this topic?
Please note that I took the liberty to move this topic to our Feature Requests forum. As your idea could be a nice addition to our theme, we will implement this feature if other community members upvote your request.
We’ll keep you informed. Thank you very much for contributing to this theme!
Best regards,
Hi Anura,
Thank you for granting us access to your website.
We’ve run several tests, but we can’t find the exact cause of the problem. We’ve installed a new demo with Elementor and everything works fine on our end. Please find the attached screenshots. We think there’s something wrong with the Elementor settings. In suggest you to report this issue to Elementor team. I’m sure They will be better suited to help you with their plugin: elementor.com/support
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,
Hi Junn,
Thank you for granting us access to your wp-admin.
It seems this issue is related to Breeze plugin. Now that this plugin is deactivated, the button is correctly displayed. Can you please check on your side?
We recommend you to report this issue to Breeze plugin’s authors. They will be better suited to help you as this issue seems related to their plugin.
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,
Hi Wilfried,
We close this ticket as we didn’t have any feedback for severals days.
We remain available for all matters related with our theme! If you have further questions or requests, feel free to create other forum topics.
Cheers,
Hi Junn,
Thank you for reaching out to us!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Diego,
Thank you for your feedback.
We created a new installation with all plugins up to date but all is working fine from our side, this button is well displayed with BuddyPress 11.3.1. 🤔
In case you want us to take a look, don’t hesitate to send us your credentials in a private reply.
Best,
Hi Anura,
Thank you for your feedback.
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Diego,
Thank you for reaching out. 🙂
My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
