themodactylManathan
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Hi,
Thank you for this information. Indeed, your account has been deleted. I made sure your license won’t be renewed. 🙂
All is in order!
Best,
This reply has been marked as private.
Hi Liam,
Thanks for reaching out!
Have you added custom profile fields ? Can you also confirm that all users have filled out those profile fields in their profiles?
If so, please note that you’ll need to set a specific search form to be used in the user’s profile. This allows users to pre-select the fields they want to search by, and the member directory will automatically filter based on those criteria.
I hope this clarifies things, but feel free to reach out if you need further explanations or assistance.
Best regards,
Hi UptitudeDigitalLearning,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Indeed, our theme os no compatible with Elementor. This builder adds its layer on top of the standard WordPress core, which is not optimal, for example, concerning the performances. It’s no longer in line with our mission to create fluid, easy-to-use themes. For more information, please take a look at this article: Installing the Elementor Demo version Manually.
Our demos have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi Liam,
You can change the menu colors by first adding one of the 4 following CSS classes to your menu items:
primary
info
success
dangerTo add CSS classes to any menu item, please navigate to its “Appearance > Menus” and then select your “Features – Homepage” menu. Then, paste the wanted code in the “CSS Classes” text field. (If the text field is hidden, open the “Screen options” tab at the top right of your screen and check the “CSS Classes” box.)
You can also change the icons by choosing one of the following if necessary: https://fontawesome.com/v4.7.0/icons/
For example, just replacefa fa-lockbyfa fa-bellto display a bell icon instead of the lock icon.These HTML markups:
<span class="menu-image-title"><span class="icon-wrapper"><i class="fa fa-lock" aria-hidden="true"></i><span class="h5 d-block">Your Data are Safe</span></span></span>
have to become:
<span class="menu-image-title"><span class="icon-wrapper"><i class="fa fa-bell" aria-hidden="true"></i><span class="h5 d-block">Your Data are Safe</span></span></span>Finally, you can also change their colors in the Customizer by visiting “Appearance > Customize > Community”. You will find 6 color pickers among which 5 will affect these classes:
Love Buttons Color -> primary
Message Buttons Color -> info
Success Buttons Color -> success
Delete Buttons Color -> danger
Miscellaneous Buttons Color -> (default)Please note that these colors changes will impact other components of your theme, like the BuddyPress action buttons in your members directory page.
For quick demo, please give a look to the following video tutorial: https://youtu.be/IUDVjGCPo4I
We hope this helps!
Cheers,
Hi Liam,
This form is managed by BP Profile Search form plugin. You can edit it in Dashboard > Users > Profile Search > Search Home form.
Hope this will help you. 🙂
Best,
Indeed, seems we forgot this mention. Please accept our apologies. However, I’m afraid you can’t use Elementor anymore with Gwangi theme.
In cas eyou want to introduce a refund request, please start by reviewing the Envato Refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
https://themeforest.net/page/customer_refund_policyThen, please introduce your request to Envato. It will be redirected to us.
In case you want to give a try to Gutenberg, please be aware that we’re here to answer to any question you might have. I think you’ll be amazed by the simplicity of this editor. 🙂
Cheers,
Hi Liam,
Thank you for your interest in our theme.
Please be aware that our themes are no longer compatible with Elementor for more than a year. This builder adds its layer on top of the standard WordPress core, which is not optimal, for example, concerning the performances. It’s no longer in line with our mission to create fluid, easy-to-use themes. For more information, please take a look at this article: Installing the Elementor Demo version Manually.
Can I ask you where did you read that our theme was compatible with Elementor, please ?
Our demos have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
You should know that we have developed our own blocks called Grimlock (Grimlock Wrapper, Grimlock Query, Grimlock Divider, …). These blocks will give you a lot of customization possibilities. You shouldn’t feel limited.
Thank you for understanding.
Hi Liam,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Please be aware that to reduce repetition in CSS, and improve powerful runtime effects like theme switching, we use variables to customize our theme. This means a single color can be used at multiple places. Ii suggest you to change the colors used for Primary and Secondary buttons, you’ll see a quick change at the gobal appearance of the theme.
I really hope this will help you better understand how our theme works.
Kind regards,
Hi VUSAGaming,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Regarding PHP, while WordPress does support PHP 8, it’s important to note that not all plugins or themes may be fully compatible with the latest versions of PHP, such as 8.3. If you’re experiencing issues, I would recommend reverting to PHP 8.1 to see if this resolves the critical problems you’re facing. This version is currently more widely tested with WordPress and should provide better compatibility.
Here are a few steps that might help:
- Switch to PHP 8.1: Check with your hosting provider or server settings to switch to PHP 8.1, and monitor whether the issues persist.
- Debug Mode & WP_DEBUG_LOG: Debug mode can indeed slow down your site and expose sensitive information. To disable the debug log, you can update your wp-config.php file:
// Enable WP_DEBUG mode define( 'WP_DEBUG', false ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', false ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );Be sure that the log file isn’t publicly accessible or consider moving it to a safe directory.
- Page Cache: To address the caching issue, I’d recommend installing a caching plugin like WP Rocket. This will help improve your site’s performance by reducing server response times and allowing cached pages to be served faster.
After these changes, test the performance again and see if the critical issues are resolved.
Feel free to reach out if you need further assistance.
Best regards,
Hi Certifica,
Thank you for reaching out to us!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.I invite you to make a backup before we check the settings on your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Certifica,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Can you confirm me you’re using BuddyPress Docs plugin and not Knowledge Base for Documents and FAQs ? The tab should be added to the user’s profile automatically with this plugin.
Best,
I’m afraid I don’t understand your question Shimo 🤔 Could you be more clear ?
Of course! There is an image by default set in the customizer, you can change it. But initially, the custom header uses the thumbnail of the page / article. 🙂
Hi Shimo,
Thank you for reaching out.
To improve the performances of our themes and reduce repetition in CSS, we use variables to customize our theme. This way, a color can be used in multiple places. The asset in the header inherit of the primary color, set in buttons settings. To change this color, you have to change the primary button background color in Customize > Appearance > Buttons.
In case you want to change the color of this specific asset, you have to use some CSS. Please be aware that customization work is not part of the support we provide.
If you have further questions or requests, feel free to create other forum topics.
Cheers,
Hi,
Sorry for the delay.
As you mentioned, BuddyBoss have its own Profile Search functionality. However, MatchPress plugin works with BP Profile Search plugin. To make it right, MatchPress search function need to be adapted to the BuddyBoss search in order to work correctly. This could be nice to adapt MatchPress for BuddyBoss platform, BuddyBoss theme, , I suggest you to create a feature request. This way, if other users upvote your idea, we’ll implement this. Until it is done, I’m afraid I have no solution but to advise you to require the services of a developer in order to adapt MatchPress functionality on your website, this is why I suggested you Fiverr.
Concerning the reset: I install a fresh installation on local with BuddyBoss platform, BuddyBoss theme, BP Profile Search, MatchPress and its add-on, but I can’t reproduce three of the issues reported :
– Button “Apply your search preferences”: I don’t have this button.
– Fields not taken in consideration (For example : age) : All fields are working in this fresh installation, I can update some search fields and the search results are adapted.
– Form is reset : I can’t reproduce this and without a video I can’t understand how exactly this issue occurs on your site.Could it be possible for you to duplicate your website on a demo server and deactivate all third party plugin one by one and see if all the reported issues are solved, please ? I think this issue light be related to a third party plugin.
Best,
1. Can you give me an example ? If you’re meaning that it’s working on the directory, it’s because MatchPress overrides the layout of the directory and this plugin is compatible with Member Swipe. This is why it’s working on the directory, even if BuddyBoss is not compatible with some features of Member Swipe.
3. Indeed, it should work. However, it’s hard to say what causes this issue. It can be related to the server, WordPress itself or a third party plugin. You just have to copy-paste the code hexa in the same field, I attached you a screenshot. 🙂
4. Ok, make sense now. Thank you for this specification. I’m afraid adapting this requires some custom development. In consequence, our recommendation is to hire a developer to do this job for you. If you’re on a tight budget, we recommend you to require the services from Fiverr. This web platform gives you access to developers who already have experience with theme customizations, and for very competitive prices.
Disclaimer : we have no affiliation with Fiverr and are only recommending it as a starting point and a popular option for those who might not be sure where to look when in need of some custom work.
5. Strange. I tried to take a look, but it seems I no longer have access. Can you please confirm me you don’t have the option highlighted in the attached screenshot ?
Best,
1. Ok, but the plugin is installed. So, I think it is related to the point 5 where I mention that Member Swipe block might not be compatible with BuddyBoss. Be aware that I’m referring to the Block, not the plugin. The compatibility must be made by BuddyBoss team with their theme.
2. Is it possible you clicked on the button to fill the search form with your preferences ? In this case, the form will indeed be reset with your user’s preferences.
3.
– icons : found the solution! It seems the color pickers face an issue and the changes are not taken in consideration. Once you made the changes in the color pickers, you have to copy-paste the hexa code. Then, the changes will be taken. 🙂
– Buttons : Basically, MatchPress for BP Profile Search Add-on allows you to get a search form on your profile settings, so you can pre-fill your preferences. This way search forms on the directory are not necessary as the directory will be automatically filtered. You can choose which search form to use in the user’s profile in Dashboard > Users > Profile Search and edit the right form. Then, select the Form Template as “members/bps-form-matchpress”. However, it seems BuddyBoss is not compatible with this specific function as the form is not displayed. Please find the screenshot with a theme we developped, so you can see where the form should be located. I suggest you to report this to BuddyBoss team, so they can make their theme compatible with this feature.
– You mention “your theme”, but please note that you use BuddyBoss, and it is not a theme we developed. I suggest you to reach BuddyBoss team about this, they will be better suited to help you with their theme.
– Note that I mentionned Member Swipe block, not the plugin. However, I’m afraid we cannot do much as the compatibility must be made on the theme. So, BuddyBoss team have to make their theme compatible with this. However, you can still use the shortcode, it should work. 🙂6. I replied to this at the point 5 in “Buttons” section. You have to rech out BuddyBoss team so their can make their theme compatible with this feature of our plugin.
7. I’m afraid that the best solution requires custom development. Unfortunately, this is a service we do not provide. What I suggest you, is to reach BuddyBoss so the search form can be displayed in the user’s profile. Then, you need to hire a developer to allows the premium users to have a different form in their profile.
8. Can you please send us a screenshot of the button that cause this issue, please ?
Hi,
Please be aware that we provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
1. Member swipe plugin not installed: I don’t understand the issue, sorry. Could you send us a screenshot ? It seems no screenshot was attached.
2. We’re glad to answer any question related to the use of our theme. However, providing the best support and keeping track of issues and their resolutions becomes challenging when multiple subjects are addressed in the same topic. Additionally, it’s more efficient for us to share the resolution for a single issue with other members of our community facing the same problem. Could you please split your questions into a different topic? One question = one topic. By doing this, you will be making a significant contribution to this forum, and we sincerely appreciate your cooperation!
3. Glad it is solved.
4. Issue solved. 🙂
5. I’m gonna answer, but please you have to split your question. It’s very difficult to answer so many question in one topic.
– Icons : Can you please empty your cache ?
– Buttons : It allows you to fill the search form with your search preferences you might have set in your profile.
– Fields : Please note taht these fields are displayed thanks to BP Profile Search. You have to go to the settings of the search forms to hide them if that’s what you want.
– Percentage : Can you confirm me you’re using Match Me for BuddyPress to display the match percentage ? I suggest you to reach the plugin’s authors, as this is a plugin we did not developped. I think you’re using it wrong. 🤔
– Block not displayed : I think it’s because BuddyBoss is not compatible with Member Swipe block. You have to use the shortcode.6. Can you please create a new topic for this issue ? It’s starting to get very confusing, as I don’t know which video it for which issue.
7. indeed, as it only work with the Members directory. The second page is not set as the directory. MatchPress uses the default feature of BuddyPress (Which are used in BuddyBoss). The relevant question is : Why would you like to get two directories ? With PMPro, you should be able to hide the top-rated users, so you can use the same directory for everyone, but hide features of members from the basic users. That would be more relevant and easier to achieve, I think.
Hope this will help you.
This reply has been marked as private.
Here are the answers to your questions :
- Member swipe plugin not installed : Member Swipe seems to be activated and work fine on our side.
- Search feature looks weird : Are you referring to the search form in the directory ? This form is styled by the theme itself. Don’t hesitate to reach team BuddyBoss team.
- MatchPress for PMPro add-on : This add-on allows you to set limitation of likes, superlikes and private messages depending of the role. When editing a PMPro level, you can see the MatchPress Restrictions on the bottom of the page. Hope this will help you.
- Subscription to MemberPress : Are you referring to MatchPress ? Please read my next reply about this.
- Change color of the icons : Can you send us a screenshot of the icons you would like to change, please ?
- I need more information about these :
- “Its not going to the profiles itself as it should” : I don’t understand that.
- Search preferences : Note that the search preferences are to be set in the user’s profile. This is why the search form is resetting itself, it shouldn’t be visible on the directory. The user has to set its search preferences in his profile, so the directory will be automatically filtered.
- “makes the card huge” : Can you send us a screenshot, please ?
- Swipe without arrows : To get that, you have to use the Swipe Card Stack layout in MatchPress settings.
Hope this will help you, let me know if you need more explanations.
Cheers,
Hi Iskra,
Thank you for granting us access to your WP Admin. We will investigate further to find from where this issue is coming from. 🙂
We will be back to you ASAP. Thank you for your patience.
Note that your message has been deleted.
Regards,
Hi Floyd,
It seems, this issue is related to Kirki. We use this plugin to improve the Customizer and get lot of options to customize the theme.
I suggest you to reach Kirki team to bring this issue to their attention. They might have a solution we don’t know of.
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring
Best,
Hi Iskra,
Thank you for reaching out to us!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hi Michal,
Thank you for reaching out!
Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:
In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.
For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:
We hope this will help! 🙂
Kind regards,
