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@themodactyl
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- 6690 Posts
Hi Kristin,
Glad to read from you again !
You can create a new website user for us. If possible with administrator capabilities so we can make a quick check of your settings. Then, you can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
February 12, 2025 at 10:29 #48973@themodactyl- 0 Topics
- 6690 Posts
Hi Muhammad,
I understand your concern, but I haven’t been able to reproduce the issue on your staging website. I deactivated all plugins and switched to the Twenty Twenty-Five theme, keeping only bbPress active. To start, the forum tabs aren’t displayed, this suggests that the problem might be related to a server configuration.
To troubleshoot further, I need full access to the bbPress features. Could you please contact your hosting provider to investigate this issue on your server? Once they resolve it, I’ll be happy to test again and see if we can reproduce the problem.
Thank you for your understanding.
Best regards,
February 11, 2025 at 09:54 #48971@themodactyl- 0 Topics
- 6690 Posts
Hi Muhammad,
I think there might be an issue with your server. I activated a standard theme like twenty-twenty-five, with just bbPress plugin activated. It seems I can’t access to forum, the Forums, Topics and Replies tabs are not displayed in the dashboard.
Please find the attached screenshots of a brand new demo we installed, and your staging website.
I suggest you to check with your host provider. Please keep us up to date.
Best,
February 10, 2025 at 09:40 #48969@themodactyl- 0 Topics
- 6690 Posts
Thank you for your feedback. It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
February 4, 2025 at 09:26 #48961@themodactyl- 0 Topics
- 6690 Posts
Hi Muhammad,
Thank you for reaching out! 🙂
We tested this on a brand-new demo but couldn’t reproduce the issue. Could you please confirm that everything is up to date, including the Grimlock plugins and the theme? Also, could you let us know which version of the theme you are currently using?
Looking forward to your response!
Best regards,
February 2, 2025 at 10:38 #48956@themodactyl- 0 Topics
- 6690 Posts
Hi Juanbaam,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Be aware that BuddyBoss platform should work correctly, but some style issues might occur, so you might need some CSS snippet to make it fit to the general appearance of the theme.
Best,
January 24, 2025 at 09:44 #48943@themodactyl- 0 Topics
- 6690 Posts
Hi Kristin,
Thank you for your feedback!
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
January 24, 2025 at 09:24 #48942@themodactyl- 0 Topics
- 6690 Posts
Hi Juanbaam,
Thank you for buying our theme. We’re glad to read you’re happy with it! 🙂
To change this, simply add the following code snippet to your website:
/** * FIX : Hide Duplicated login Button on PMPro form when Logged out */ .wp-block-bp-login-form .bp-login-widget-register-link, .wp-block-bp-login-form .bp-login-widget-pwd-link{ display:none !important; } .wp-block-bp-login-form .login-footer{ margin-top:1rem; display:flex; gap:1rem; } .wp-block-bp-login-form .login-footer .login-lostpassword{ border-left:1px solid CurrentColor; padding-left:1rem; }
To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
Pasting your code snippet there should do the trick for you.Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.
If you want to go further with the customization of your website, we advise that you require customization work.
Regards,
January 17, 2025 at 10:52 #48937@themodactyl- 0 Topics
- 6690 Posts
Hi Rene,
Apologies for the missing link earlier! 🤦🏻♀️ I’ve just edited my reply to include the link to the topic.
Regarding the discussion button: It seems I was mistaken. The button links to a BuddyPress feature, and you’ll need to install this plugin: https://wordpress.org/plugins/buddypress-learndash/
Once you’ve installed it, you can link a BuddyPress group to a course while creating the group. This will make the button visible.
Let me know if everything works as expected!
Best regards,
January 15, 2025 at 14:14 #48931@themodactyl- 0 Topics
- 6690 Posts
Hi Rene,
That’s how TEC manages this. To change this, simply add the following code snippet to your website:
/** * FEATURE : Display Event Type in Card */ .tribe_events .tribe-events-virtual-single-marker { display: block; } .tribe-events-virtual-single-marker.tribe-events-virtual-single-marker--mobile { display: none; }
To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
Pasting your code snippet there should do the trick for you.Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.
If you want to go further with the customization of your website, we advise that you require customization work.
Regards,
January 15, 2025 at 12:57 #48929@themodactyl- 0 Topics
- 6690 Posts
Hi Rene,
Can you please try the snippet in this topic in order to fix the style of the course page :
Concerning the discussion button, please be aware that this button is added thank to bbPress plugin. You might as well install BuddyPress for LearnDash plugin.
Then, you should be able to add forum in a course. 🙂
Best,
January 14, 2025 at 10:05 #48924@themodactyl- 0 Topics
- 6690 Posts
Hi Rene,
To fix this, simply add the following code snippet to your website:
/** * FIX : Fix Virtual Event Width on Mobile */ .tribe-events-single .tribe-events-virtual-event{ width:100%; }
To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
Pasting your code snippet there should do the trick for you.Hope this will help!
Regards,
January 14, 2025 at 09:51 #48923@themodactyl- 0 Topics
- 6690 Posts
Hi Kristin,
Here are the plugins you should not deactivate :
- Grimlock
- Kirki
Then, here are the plugins you should not deactivated, as they are installed during the theme setup. Please note that this list might change depending of the demo you chose:
- Grimlock for BuddyPress
- BuddyPress
- Grimlock for Author Avatars List/Block
- Author Avatars List/Block
- Grimlock for bbPress
- bbPress
- BP Profile Search
- BuddyPress Global Search
- Grimlock Animate
- Grimlock Login
- Member Swipe for BuddyPress
- rtMedia for WordPress, BuddyPress and bbPress
- Verified Member for BuddyPress
- Yoast SEO
Best,
January 14, 2025 at 09:33 #48922@themodactyl- 0 Topics
- 6690 Posts
Same way. I suggest installing Yoast SEO, as it allows you to have more control over the featured image used on social networks.
Please note that if you set a featured image after noticing that no image was displayed on Discord, the change might not appear immediately due to caching. We’ve encountered similar issues in the past with Facebook, which provides an option to refresh its cache and update this type of information. Discord may have a similar feature, so I recommend checking for an option to clear or refresh the cache there.
I hope this helps!
January 13, 2025 at 15:40 #48918@themodactyl- 0 Topics
- 6690 Posts
Hi Vortexz,
Thank you for reaching out. 🙂
Please find the attached screenshot to edit the video.
Concerning the image when sharing an url on social media, please be aware that you have to set a featured image in page settings.
Let me know if you need more explanations.
Best,
January 13, 2025 at 15:15 #48913@themodactyl- 0 Topics
- 6690 Posts
Hi Kristin,
Sorry to read that. :/
My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
January 13, 2025 at 09:13 #48905@themodactyl- 0 Topics
- 6690 Posts
Hi Vortexz,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Glad to read you’ve been able to solve your issue!
To edit registration fields, you have to edit profiles fields in Dashboard > Users > Profile Fields.
Let me know if you need more explanations!
Best,
January 10, 2025 at 16:09 #48895 -
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