Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Manathan

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 3,290 total)
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    Posts
  • Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    You’re welcome René. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Erik,

    Indeed, it is strange that no real solution exists. We have searched for a long time and we have investigated on several possibilities. However, we did not find a perfect way to do it smoothly. For this reason, we decided to create this solution ourselves.

    Be sure we’re currently working on integrating BP Profile Search with MatchPress through an add-on. However, we can’t really set a release date because we need to do several tests to make sure everything works properly and is fully compatible with BuddyPress behavior. Just to have an idea, we think we could release it in a month. But like I said, it’s very relative and we can’t commit to that time frame in any way.

    Be aware that with this add-on, you’ll be able to use all genders, even use age, location or any other fields you might have on the profile. 🙂

    Be sure we’ll be back to you as soon as this add-on is available.

    Thank you for your understanding.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    You’re welcome Nifty! 🙂

    We’ll be back to you as soon as the update is available.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi René,

    Thank you for your suggestion.

    We will discuss about this feature request and be back to you as soon as we took a decision.

    We’ll keep you informed. 🙂

    Best regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi René, 🙂

    Really sorry for the late reply!

    We’re actually working on a new add-on for MatchPress to make the compatibility to BP Profile Search. This add-on will allow you to save the profile preferences and apply them on the directory. This way, your users will only see the members that match their preferences. In this situation, the user will only see the members matching his age preferences.

    We’ll be back to you as soon as this add-on is released.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Nifty, 🙂

    Waiting the update, simply add the following code snippet to your website:

    /**
    * Fixing the Position of a Notification When Selecting it on Firefox
    */
    #buddypress:not(.youzer) .bulk-select-check .custom-control .custom-control-input,
    #buddypress:not(.youzer) .bulk-select-all .custom-control .custom-control-input {
    	top: 0;
    	left: 0;
    	position: absolute;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    As you already know, we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise. If you want to go further with the customization of your website, we advise that you require customization work.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi René,

    This word can be translated in the theme. 🙂

    We wrote an article in our documentation about this. To find out more, please click on the following link:

    Translating Your Theme

    If you have further questions or requests, feel free to create other forum topics.

    We remain available for all matters related with our theme!

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi René, 🙂

    Our theme is compatible with Contact form 7 plugin. This plugin allow you to create contact form.

    To integrate a contact form on a single page, here are the steps to follow:

    1. Create a form with Contact Form 7 in Dashbroard > Contact > Add new form,
    2. Create a single page with this suggested template: Full width template: narrow,
    3. Add the shortcode of the form in a Shortcode block.

    Be aware that Gravity Forms plugin works well with our theme too. This amazing premium plugin allows you to create forms easily without html. You can even use conditionals.

    We hope this will help you. Don’t hesitate to come back to us if you need more explanations.

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi René,

    You should be able to edit this in the Discussion Settings in Dashboard > Settings > Discussion.

    Maybe this article from WordPress might catch your attention: Comment Moderation

    We remain available for all support requests related with the use of your theme.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi @avellino1912,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: WordPress Requirements.

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We hope this will help! Don’t hesitate to come back to us if none of these steps helped you solve this.

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Marvin,

    Thank you for your feedback. 🙂

    We’re glad to read this plugin suits your needs and works perfectly with Gwangi.

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/gwangi-dating-community-theme/21115855

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Erik,

    Unfortunately, this feature is not available with BuddyPress and BP Profile Search. However, we recently developed a plugin that might suit your needs: MatchPress.

    MatchPress adds powerful matching features to BuddyPress. Member likes, skips, super likes, conditional private messaging and much more to come!

    We will soon create a new add-on for this plugin to make the compatibility to BP Profile Search. This add-on will allow you to save the profile preferences and apply them on the directory. This way, your users will only see the members that match their preferences.

    We’ll be back to you as soon as this add-on is available.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi @addigital87,

    Thank you for reaching out!

    We’re sorry to read you’re facing some issues with the demo importation. Usually, the setup wizard should make the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We tried to take a look but it seems your website is not accessible.

    As you said, too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum!
    Our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content as only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install. You can rest assured that our theme will work fine and perform better without few plugins installed. Moreover, all these plugins are used on our demo to show our customers what they can do. You don’t have to install plugins you don’t need.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    Please be aware that the users, groups and messages are not part of the content that will be imported as this content should be created on your site by your users.

    We hope this will help! 🙂

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Marvin,

    Regarding BuddyPress moderation, it seems that the best solutions around are the following plugins:
    – BuddyPress Moderation Tools (https://buddydev.com/plugins/buddypress-moderation-tools/)
    – BP Block Users (https://wordpress.org/plugins/bp-block-users/)
    – BuddyBlock [paid] (https://www.philopress.com/products/buddyblock/)

    However, please note that neither of these plugins has been tested or integrated with our product. You might require extra customization work if you wish to make them fit perfectly with your website.

    Don’t hesitate to share the solution of your choice with us. I’m sure it will help other users facing the same request. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Rossela,

    Thank you for reaching out to us.

    Can you please confirm me you’re using BuddyPress Docs plugin?

    Maybe these topics will help you to solve your issue as they seem to answer to a related concern:

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums: BuddyPress Docs support.

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    We remain available for all support requests related with the use of your theme.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    You’re welcome Staffy. 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Ori, 🙂

    Can you please tell me if you need all the 40 plugins on your website?

    As you know, our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content. Except, of course, Grimlock plugin and Kirki plugin. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install.

    Please note that this issue is related with the setting of the third party plugin WPRocket, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide. We think this article from Online Media Master might catch your attention: The Ideal WP Rocket Settings.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums: WPRocket support.

    We remain available for all support requests related with the use of your theme.

    We hope this will help!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Mohammad,

    Thank you for your contribution to this theme.

    We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionalities. Adding severals authors to a post is related to a plugin. If you have any plugin to suggest to us, please don’t hesitate to come back to us and we will make it compatible to our theme so the authors will be visible in the custom-header (top of the post).

    In conclusion, we can’t develop the multi-authors feature for posts, but if a plugin exist, we can make it compatible with our theme. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Staffy, 🙂

    Thank you for reaching out!

    First and foremost, please check the WordPress prerequisites here:
    WordPress requirements

    For better performance and improve security, we obviously recommend PHP 7.4+. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.), we recommend at least version 5.6.X.

    We use WP Engine to host all our demos. The performance of your website can also be improved, like our demos, by some additional plugins:

    • WP Rocket: Improving the speed of your WordPress site
    • Imagify: Shrinking your images with lowest quality loss
    • Imsanity: Automatically resizing huge image uploads

    You can always add more stuff to improve your page loading time but this is a pretty good start.

    Please be aware that too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum!
    Our theme offers a built-in setup wizard if you wish to import one of our demos but you can skip it and start your website without installing any plugin or importing any demo content as only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work. Not every use-case is the same and we believe that our customers should be left with the decision of what to and not to install. You can rest assured that our theme will work fine and perform better without few plugins installed.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    We hope this will help! Don’t hesitate to come back to us if you need more explanations.

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Ori,

    Thank you for reporting this issue to us.

    First of all, we would like to remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionalities.

    Concerning your first issue (in this topic), it is related to the activity stream in the profile, not our theme. To make sure that our theme doesn’t have anything to do with that, I suggest you to activate another theme and try to reproduce this issue.

    Concerning the performances, I don’t exactly understand your point of view. Note that it is normal to copy-paste the same reply as the advises are the same. Here is some extra explanations:

    • Check the WordPress prerequisites here: WordPress requirements
      If your website doesn’t have the prerequisites, it won’t work correctly and might slow down your website.
    • Use a good host. We use WP Engine to host all our demos.
      I understand that you have a good host. So, I don’t think this step concerns you. However, I’m sure you’ll agree that this is good advice, as some users may not use a good host.

    The performances of your website can also be improved, like our demos, by some additional plugins:

    • WP Rocket: Improving the speed of your WordPress site
    • Imagify: Shrinking your images with lowest quality loss.
      If your images are too big, I’m sure you can understand that your pages will load more slowly.
    • Imsanity: Automatically resizing huge image uploads

    Of course, these are basics advises and you can always add more stuff to improve your page loading time but this is a pretty good start. In conclusion, all these steps are required to make sure to optimise the performances of your website.

    The more important advise we can give you: Limit the number of plugins. As you know, too many plugins will considerably slow down your page loading time. So, we advise to stick to the bare minimum! Let’s imagine that a user uses 50 plugins on his website. In this case, there is little chance that his site will work quickly, regardless of the theme used. Did you know that only two plugins (Grimlock and Kirki) are actually required to make our theme perfectly work? You can rest assured that our theme will work fine and perform better without few plugins installed.

    We continually improve the performances of our themes. Please be aware that to reduce repetition in CSS, and improve powerful runtime effects like theme switching, we use variables to customize our theme.

    Moreover, we developed some additional plugins (Grimlock for BuddyPress, Grimlock for the Events Calendar, etc). We didn’t choose to make all the style in the theme to keep it light. Each plugins needs his Grimlock plugin to be compatible with the theme. For exemple: if you don’t want to use BuddyPress, you don’t need the style of BuddyPress. Some theme includes this style directly in the theme. However, it will slow down your website. This is why we choose to work differently. To applying the style of the theme on BuddyPress, you need to install Grimlock for BuddyPress.

    Here are some exemples:

    • BuddyPress + Grimlock for BuddyPress: Create a community
    • Paid Membership Pro + Grimlock for PMPro: Allow subscriptions to the community
    • The Events Calendar + Grimlock for The Events Calendar: Create a calendar with events.

    Please be aware that it’s more complicated than that, but I tried to explain you as simple as possible how we improve our theme. We do our best to ensure good performances and I suggest you to install a website with our theme without any extra plugins to check the performances.

    I really hope this will help you understand better how our theme works and help you improve your performances. Let me know if you need more explanations. 🙂

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi ori,

    Thank you for sharing your screenshot with us.

    It seems the transparence of the colour is not set correctly to make the image more visible. Please go to Customize > BuddyPress > Profile > Style and edit the transparence of the colour.

    Hope this will help you get what you’re trying to achieve. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Thank you for bringing this to our attention Nifty. We will investigate further to find from where this issue is coming from and how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Nifty,

    Thank you for reporting this issue to our attention.

    Could you please make sure that you have the latest theme version and that all recommended plugins are up-to-date? Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Kracker,

    Thank you for reaching out to us. 🙂

    Once the demo is imported, you will need to download Elementor and install it on your website to proceed to the next steps. Note that all pages were created with Gutenberg during the theme setup. After importing the demo, you’ll need to remove the right pages and replace them with Elementor template import. We have written an article in our documentation about this: Installing the Elementor Demo Version Manually.

    Please follow the steps mentioned in this article and you will be able to edit your pages with Elementor in no time!

    Let me know if you need more explanations.

    Cheers,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3290 Posts
    @themodactyl

    Hi Linda,

    Thank you for reaching out to us! 🙂

    This contact form is generated by contact form 7 plugin. To change that, please go to Dashboard > Contact and select your form. Then, in Mail tab, you’ll be able to change the email address used. Please find the attached screenshot.

    Hope this will help you.

    Best,

Viewing 25 posts - 1 through 25 (of 3,290 total)

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️