deebeeolaDaniel B.
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Hi @themodactyl
Thank you for your reply.
Are saying that this is a hosting service issue? Are you able to advise further with examples of hosting misconfiguration?
I can confirm that there’s no custom development on my site.
Thank you
Hi @themodactyl
Thank you for your reply.
Are you able to confirm the plugins that came with the theme please? I tend to mix this up.
I have no custom php codes. I confirm that I have the latest theme version. In fact your team (Jason – @themoceratops) has admin user account on my platform following this thread https://support.themosaurus.com/forums/topic/problem-with-groups-page-header-displaying-hero-header/#post-15504I await your response please
Thank you
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This reply has been marked as private.
Thank you very much for looking into this matter.
I can confirm that the ‘Better search and replace’ plugin was only recently installed after the error had manifested and investigated severally, so it is not the root cause.
I am happy with your solution and have noted your recommendations, should we wish to reconsider the use of the groups page in future.
Happy for you to close this ticket please. Thank you once again.
Kind regards
I’ve just used your support email.
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Thank you for your advice.
I have tried the steps without luck. I will create a user account for you and mark it private shortly.
Thank you
Hi @themodactyl
Thank you for your reply.
I have just done as you said. I already have the latest theme version. I cleared all the caching system including for my browser. I deactivated all plugins leaving only BuddyPress, Easy Custom Sidebars, Kirki and Grimlock. I can see that the groups page header image changed to a default page, i.e. consistent with other pages BUT it had the title ‘Home’ in the header. I believe this shouldn’t be the case, as it should read ‘Groups’.
I have tried multiple times to activate/deactivate different plugins incrementally. The issue disappears when I deactivate Grimlock for Elementor BUT this now affects the first header in the homepage.
This is very confusing, can you help please.
Thank you
really *frustrating* I meant
Hi @themodactyl
Right, so I have applied your advice and I can see that the event page even appears better after unchecking the ‘use updated calendar designs’ box, thank you.
My main issue however remains. How do I remove the Hero (homepage) header from the Groups page? It is really frustration to see it there.
Thank you
Hi Manathan
Easy Custom Sidebars plugin had conflict with the Events Calendar. And I have the PRO version.
The issue with the Events Calendar, it didn’t allow it to display.
Thank you
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