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As your customer, I am not complaining, but I hope you can be better.
I think this should be considered by the provider as a theme solution.
You provide an intranet solution without considering access issues. How can users use this theme to solve their problems?
If themes don’t solve their problem, why buy a theme?
If the forums under the private group are also privately accessed, this is a bbpress feature. Well, as a theme solution provider, at least from the perspective of selling the theme, you should also test it to see if this can be solved. If it can be solved, this will be able to solve the needs of users and is a selling point of the theme. If this is not possible, the customer can be clearly told that it is not possible. Avoid customers wasting time.
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.
Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️