tititranquilliniTeresa
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Hi,
these days I have tried with my hosting service to solve the problem. But we could not solve it.
For this reason, I wanted to know if it is possible to proceed with the refund.
Thanks again for your availability!Teresa Tranquillini
Thank you so much for your help.
I really appreciated your availability and I hope to be able to use your theme at the end.
For this reason, I’m trying one last time to get help from my hosting service. I hope they will reply quickly. I hope to resolve the problem with them otherwise, I will write to you for one of these two opportunities you gave me.
Thanks again
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This reply has been marked as private.
I forgot to add that even if I get an error in the activation process, it still activates the theme without the demo content.
Good morning Oliver,
First of all, thank you for your support.I am sorry that I was not clear enough in my second post: with the ‘import worked successfully’ I didn’t mean Gorgo’s import, but the debug import that is described in the link:
https://doc.themosaurus.com/demo-import-troubleshooting-common-issues-and-resolutions/ (I am gonna leave a screenshot about the specific steps I followed)I am still experiencing problems with Gorgo’s import and I am following the instructions that you gave me in your first answer:
– I reset completely WordPress
– I enabled DEBUG as you instructed and
1) After loading the .zip file and activating it, I get the first error: I leave the screenshot of the error in the images and the /wp-content/debug.log file
2) While doing the setup wizard, I do not get any errors and I get stuck on the last step during the Import Content: the percentage bar reaches up to 5% and then goes back to 0%, and it never ends. It doesn’t print /wp-content/debug.log file and error. (You can find a screenshot of this step with the inspection panel opened)
I would like to add that I followed the instructions specified at
https://doc.themosaurus.com/demo-import-troubleshooting-common-issues-and-resolutions/
and the import worked successfully
