Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Lemon

Forum Replies Created

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88

    Dear Olivier,

    Sure, will do. It is very nice to have your assistance all along, and we couldn’t express how thankful we are towards your patience and support (especially for a super long thread like this).

    We think this should be the end of the thread now. Wishing you all the best in your future undertakings, and good luck & take care!

    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88

    Hi Olivier, hope you are doing good now ^_^

    Throughout the past few days, I have been working with my hosting server to develop a solution. Here’s what we have done:

    1. Adjusted the memory limit to maximum, according to the advice here: https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500

    2. After running theme setup wizard, imported both demo XML file and widget WIE file.

    The results seemed to be the best compared to all my previous attempts, but still, there are some little errors like repeating sections (although negligible). This more or less raises my worry – apart from the improved site appearance, is the site functioning completely properly now?

    Would you be able to run a system check for me to see if everything is okay? The credentials are the same as post #12588. Sincerely appreciate your help.

    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88

    Hi Oliver, thank you for your reply.

    I have referred this case to my hosting server – Bluehost, and am currently waiting for their reply.

    Will get back to you once things are sorted on their side.

    Take care & stay safe

    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88

    Hi Olivier, I was waiting for your reply. 🙂 Please reply me on the same. Thank you!

    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88

    Dear Olivier,

    Thank you very much for your reply.

    Your answer makes sense, and I decided to follow your advice to reset and reinstall the theme. My steps were as follows:
    1. Activated WP reset plugin and reset website
    2. Deleted all plugins & Gwangi theme
    4. Re-downloaded Gwangi theme (wordpress files only) from Themeforest
    5. Uploaded and activated theme in WordPress
    6. Clicking on Gwangi theme and pressing the “theme setup” button
    7. Installed theme using the setup wizard, selected “Elementor” as primary page builder. Every plugins were successfully installed (except “Grimlock for Elementor” and “Testimonials”)
    8. Installed and activated “Grimlock for Elementor“ plugin

    Currently, the website looks like this. Though the “Register with us” and “subscribe us” parts are now visible, I have trouble finding most parts of the theme including search form & navigation menu.

    Could you please kindly guide me in finding out what I have been doing wrong?

    Thank you and hope to hear from you soon.

    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
    Lemon
    Participant
    • 1 Topics
    • 13 Posts
    @trueloveinasia88
    This reply has been marked as private.
Viewing 12 posts - 1 through 12 (of 12 total)

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site