Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Patrick

Forum Replies Created

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi Manathan,

    any update on this topic?

    best regards

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi Manathan,

    thank you. Looking forward for the Update.

    regards Patrick

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @themodactyl,

    i fixed the problem by checking the debug.log. The files in cera/inc/grimlock-the-events-calendar had been damaged. I copied the original files from the theme folder and then it worked. Thanks for the help.

    regards Patrick

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @themodactyl,

    i can confirm all of this. This is basically the first step im doing if something is wrong. Everything is up to date. I also tried with different browsers. Unfortunately no change. Is there any way to see whats happening exactly? I have full admin to the webserver. The logs not saying a lot.

    regards

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Ok, i found out due to “Trial and Error” that the Plugin “Grimlock for The Events Calendar” is crashing my wordpress. As soon as i install it or activate it, it crashes my WordPress.

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @themodactyl,

    as written above the issue comes with the original BuddyPress Translation File. I didn’t encounter the issue when the WordPress Language is changed to English. One of this two files is creating the issue because it’s loaded with the associated WordPress Language setting: buddypress-docs-de_DE.po or buddypress-docs-de_DE.mo

    Since i’m not a big fan of code snippets that “deactivate” certain parts, i translate the BuddyPress Language File by myself into German. Since i made the first translatations and uploaded my own file it looks like there is no issue. I will proceed and see. Maybe you can try this with your Demo Installation and change the language to see if this issue is showing for you as well.

    regards Pat

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Ok, i figured out now, that the issue is just happening when i switch WordPress Core Language to “German”. In the English Version this is not happening.

    EDIT:The issue comes from either the File buddypress-docs-de_DE.po or buddypress-docs-de_DE.mo. If i change Core Language to German and Delete/Rename these two files then it switches to English and the issue does no longer appear. The question is just, where these empty strong tags are comming from…

    regards

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    @themodactyl,

    i could figure out why the issue happens. Somehow a (strong) is sneaking it’s way in. I was comparing the Source Code from your Demo with mine. When i delete the (strong) tag around (aside id=”secondary-right” class=”widget-area sidebar sidebar–buddypress col-md-12 col-lg-4 col-xl-3″) it is working perfectly. Where is this coming from? In which Source File i have to go to delete that? Attached you find two Screenshots.

    regards Pat

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @themodactyl,

    i was doing a complete new installation of WordPress, i dropped even the MySQL Database on the LAMP Server and created the wordpress folder new. After a clean Install of WordPress (newest Version from WordPress.org) and your Theme on top (Full Install with all Plugins and all Demo Content), the issue still persists. So it is definately something with the Theme. I tried all browsers (Firefox, Edge, Chrome and Opera). Doesn’t matter looks all the same.

    regards Pat

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @themodactyl,

    i used WP Reset and made a Backup/Snapshot of my actual installation. Then i was using WP Reset to reset the entire WordPress page. After Reinstall your Theme with all Plugins and Demo Content i have to say the issue unfortunately persists. I understand that the issue is not appearing when you set up the Theme in your environment, but what more to do than a fresh install? I’m clueless at the moment…

    regards

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hey @themodactyl,

    thanks for your offer, unfortunately we hosting the server in our intranet. It is not reachable from the outside. Only thing i can offer is a Teamviewer Session.

    regards Pat

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hey @themodactyl,

    i did like you said. Everything is up to date and i deactivated all other plugins that didn’t come with Cera. All PHP Snippets are deactivated. Unfortunately the issue still persists. I cleared cache and tried from 3 different machines with also different browsers.

    best regards Pat

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @themodactyl,

    unfortunately this topic didn’t help me. It is just about the Members Page. When i check out your Intranet Demo you made it work. Can you share the solution?

    regards Pat

    Patrick
    Participant
    • 5 Topics
    • 19 Posts
    @clu91

    Hi @Manathan,

    thank you for your quick reply to my request. I already checked the topic in the first link. It does not exactly cover what im struggling with at the moment.

    Yes it is correct, i already opened a support case in the official WordPress Plugin Forum. Just thought maybe someone was running in that issue. Thanks for your help!

    best regards

Viewing 14 posts - 1 through 14 (of 14 total)

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site