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Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Themosaurus

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 1,675 total)
  • Author
    Posts
  • Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi,

    Thank you for sharing this idea with our community.

    Your idea would have been a nice addition to our theme but unfortunately, this feature request hasn’t received any upvote from other community members in months. Sadly, we have to decline it as we are trying to keep this forum tidy.

    We really appreciate your enthusiasm when using our products. Feel free to keep on sharing other ideas that might be integrated in the future.

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi,

    Thank you for sharing this idea with our community.

    Your idea would have been a nice addition to our theme but unfortunately, this feature request hasn’t received any upvote from other community members in months. Sadly, we have to decline it as we are trying to keep this forum tidy.

    We really appreciate your enthusiasm when using our products. Feel free to keep on sharing other ideas that might be integrated in the future.

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi Bedurion,

    We’re really sorry for the late reply.

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand what’s going on. We’re not show any search form/icon on our demo at the moment.

    Thank you.

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @andresumana,

    First of all, as I was investigating an error occurred while I was doing testing with the Grimlock for BuddyPress plugin, unfortunately since I don’t have FTP access I cannot revert it so please delete the Grimlock for BuddyPress plugin via FTP to get your site up and running again. Of course you can then reinstall it through the admin notice prompting you to do so. If you are unable to get your site back up, please share your FTP credentials with me and I will fix it for you. Since this particular error was most likely caused by my tests, note that I will be ignoring it during my bellow explanations.

    During my investigations, I have found 3 of our plugins causing the “Internal server error” in the Customizer when activated : Grimlock for BuddyPress, Grimlock for The Events Calendar and Grimlock for Paid Memberships Pro. However when looking at the WordPress logs, there isn’t any meaningful error listed that could lead me to a bug in one of those plugins. All I can see are occasional PHP Notices that are usually mostly harmless to the website (ignoring the Fatal Error that occurred while I was testing as mentioned above). What’s more, it seems odd that there would be an issue in 3 of our different plugins when we and most other users aren’t experiencing this issue. Finally, the nature of the message displayed (“Internal Server Error”) shows that the error isn’t occurring at a WordPress level, but directly at a server level.

    All of this leads me to believe that there might be a misconfiguration with the server, causing the issue.

    Knowing this, here’s my advice :

    – First please try to contact your hosting provider to see if they can help. Make sure to explain that you are having an internal server error, and not a PHP error.
    – If they still redirect you to us, please include the Apache logs of your server so that I can take a look at those
    – If you can, try to install your website on another server from another host to see if it works. And if it does, that gives you one more argument to send to the bitnami team to prove that the error is related to the server.

    Hope this helps !

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @youfriend and @2tara,

    We’re sorry for your inconvenience.

    It seems that there is indeed an issue with this. Can you send us your browser and OS versions?
    This way we will be able to identify and fix this as soon as possible!

    Thank you very much in advance for your answers!

    Cheers,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @hillmangradadmin,

    If you install/activate the Paid Membership Pro for BuddyPress extension, check your settings.
    By default, the plugin block all BP Pages.

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @mignon,

    The “Coming Soon“ page is widgetized page. The reason why it has no content is because it has been replaced by Section widgets.

    The best way to edit it is with your WP Customizer. Please go to your dashboard and navigate to “Appearance > Customize > Widgets”. Then, open the “Coming Soon” page from the website menu and open to the “Coming Soon” tab from the Customizer panel. From there, you will be able to edit or remove the Section widget displaying the coming soon message.

    This should solve your issue.

    For more about widgetized pages:

    Creating Widgetized Pages

    Best,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @djh7905,

    And on which of these browsers do you have this issue (or all of them?)?
    Because IE and QQ browser are unfortunately not supported by our theme.

    Regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @thomasunise,

    What do you mean by “when I try to setup a membership I’m not seeing it as a payment option”.

    Our theme supports Paid Memberships Pro (https://www.paidmembershipspro.com/), which allow you to charge users, implement recurring payments and restrict content or areas of your website that will only be displayed to premium members. Plenty of PMPro add-ons are available on the author website to go further if necessary, including for BuddyPress restrictions (https://www.paidmembershipspro.com/add-ons/buddypress-integration/) or WooCommerce (https://www.paidmembershipspro.com/add-ons/pmpro-woocommerce/).

    We remain available for all support requests related with the use of your theme.

    Best,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @cheo,

    Could be more specific? What do you wish to change exactly?

    In any case, you can edit theme options by going to your Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Appearance”. Then, you will be able to edit style and layout theme options.

    Please note that very few options affect the members swap page as this feature is provided by third party plugin (BP Profile Search).

    Regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @harryshapes,

    Could you please create a new website user for us with administrator capabilities so we can make a quick check of your setting?
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @surrealer,

    Thank you for your precious feedback!
    We’ll update this template in a next update.

    Does this prevent you from using the search feature or is it just a warning notice?

    Best,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    You’re welcome. ?

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @chilepower,

    We tested this feature with a default WordPress theme and this behavior is still the same.
    The button remains but it’s impossible to send a message to a non-friend.

    Please note that this behaviour is related with the settings of the BP Better Messages plugin, not with the use of your theme. As theme authors, the debugging of third party plugins isn’t part of the support we will provide.

    We remain available for all support requests related with the use of your theme.

    Regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @chilepower,

    Could you please provide us more screenshots or more information about this request to help us better understand?
    Do you want to reduce the height of these posts on mobile device ?

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    You’re welcome @chilepower. ?

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @mubashiravohra,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    You’re welcome. ?

    Best regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @chilepower,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    Could you also send us your FTP credentials?

    You can insert them in your next reply and mark it as private to keep this between us.

    Regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @a001,

    Thank you for bringing this to our attention. We will investigate further to find from where these styling issues come from.
    There is definitely an issue in our theme which will be fixed in the next update.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @chilepower,

    Thank you for clarifying your request.

    When placing your files them under wp-content/languages/themes and selecting “Español” as website language, everything is working fine for us (see attached screenshot).

    Our current testing files are:
    wp-content/languages/themes/gwangi-es_ES.po
    wp-content/languages/themes/gwangi-es_ES.mo

    We’re sorry to say that we have really no clue of what might cause your issue on your side. Could make sure that you’ve placed every file in the right spot and that you gave it the right name please?

    Best,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @a001,

    When trying to visit your website with the given URL, we’re immediately redirected to http://suspendeddomain.org/k/
    Something seems to be wrong with your domain name.

    Could check if your setup is correct so we can access your dashboard and review your settings please?

    Thank you very much.

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @a001,

    When trying to visit your website with the given URL, we’re immediately redirected to http://suspendeddomain.org/k/
    Something seems to be wrong with your domain name.

    Could check if your setup is correct so we can access your dashboard and review your settings please?

    Thank you very much.

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    You’re welcome Demente. ?

    Regards,

Viewing 25 posts - 1 through 25 (of 1,675 total)

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