Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Roy

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 27 total)
  • Author
    Posts
  • Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello thank you for the response,

    About my two sites, I’m comparing two different websites, one of them only have a few plugins, and the other with your theme a lot of plugins installed with the theme, both hosted on a VPS Server with 4GB RAM and PHP 7.2.24

    So I would like to know which plugins I can remove in the list below to have better performances :

    BP Local Avatars
    Easy Custom Sidebars
    Grimlock
    Grimlock Animate
    Grimlock for BuddyPress
    Grimlock Login
    Kirki Customizer Framework
    SF Taxonomy Thumbnail
    Verified Member for BuddyPress
    Widgets in Menu for WordPress
    WordPress Popular Posts
    WP Term Icons

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    No problem I will post a new topic about my new question. See you later.

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello the links are working good now, thank you for your help. Otherwisee I would like to know if there is an option the slug “groups” in urls such as https://toutavis.com/notre-communaute/i-web-you-fr/groups/

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    Ok I will try this, thank you for the support. I’m waiting for your help about my other problem by the way.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    I didn’t succeed to configure the Envato Market Plugin, but I updated the theme to the latest version. I still have the same problem on links.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17
    This reply has been marked as private.
    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello it was the problem, thank you 🙂

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    I created a new user with the Author role, unfortunately I’m not able to publish a new article when I click on the link in menu. I’m redirected to the link as explained before. I’m waiting for your help.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello thank you for the information !

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello thank you for the response,

    Yes I’m using the Social Articles Plugin, in fact I saw that the link to create a new article is different on a Profile Page, and in the menu at the left of the site. I replaced the link with a 404 Page by the one on a profile page, but I think that it won’t work for other users, as I put my personal link. I send screenshots to be more explanative.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    It’s done, thank you and have a good day 🙂

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    Yes I installed Gwangi before Gorgo so that’s why I have this problem. I will reset my database as you explained, thank you for the support.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    You will see here a few screenshots of what we can see from Gwangi on my site.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello yes of course, I will post a new topic.

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    My site is working better now that I have more informations. Otherwise I see on homepage that there are a lot of elements related to the Gwangi Theme. I would like to know if it’s normal, or if it’s an error to have this content on Gorgo, because the most of this content shows some colors that do not appear in a pleasant way.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello thank you for the informations, and where can I know more about the utility of these plug-ins?

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello thank you for the response,

    All the content is correctly installed now, but the hosting support tells me that my site is very heavy. Can you tell me if there are some plugins not essential that I can delete ?

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello I contacted my hosting support, they tell that my server is very fast, and can handle large uploads. I send you a copy of their exact message.

    Regards, Jeremy

    Your theme has an error please contact the developer.
    Tell your dev that the site is very fast on fresh install of wordpress.
    The theme is super slow and the installer lags.
    The server was also able to handle large uploads as proven on your other sites in the same server.
    We also tested uploading large file and it works.
    The issue is with the importer/installer of your theme.

    [Thu Jan 21 12:47:28.538505 2021] [php7:error] [pid 21664] [client 112.201.167.138:46882] PHP Fatal error: Uncaught Error: Call to undefined method Merlin_Logger::critical() in /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/vendor/awesomemotive/wp-content-importer-v2/src/Importer.php:55\nStack trace:\n#0 /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/vendor/awesomemotive/wp-content-importer-v2/src/Importer.php(185): AwesomeMotive\\WPContentImporter2\\Importer->get_reader(‘/var/www/dofush…’)\n#1 /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/class-merlin.php(2045): AwesomeMotive\\WPContentImporter2\\Importer->get_number_of_posts_to_import(‘/var/www/dofush…’)\n#2 /var/www/dofush/data/www/toutavis.com/wp-includes/class-wp-hook.php(285): Merlin->_ajax_get_total_content_import_items()\n#3 /var/www/dofush/data/www/toutavis.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)\n#4 /var/www/dofush/data/www/toutavis.com/wp-includes/plugin.php(484): WP_Hook->do_action(Array)\n#5 /var/www/dofush/data/www/toutavis.com/wp-admin/admin- in /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/vendor/awesomemotive/wp-content-importer-v2/src/Importer.php on line 55, referer: https://toutavis.com/wp-admin/themes.php?page=merlin&step=content&activate-multi=1&demo=0
    [Thu Jan 21 12:47:30.702609 2021] [php7:error] [pid 21669] [client 112.201.167.138:46898] PHP Fatal error: Uncaught Error: Call to undefined method Merlin_Logger::critical() in /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/vendor/awesomemotive/wp-content-importer-v2/src/Importer.php:55\nStack trace:\n#0 /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/vendor/awesomemotive/wp-content-importer-v2/src/Importer.php(254): AwesomeMotive\\WPContentImporter2\\Importer->get_reader(‘/var/www/dofush…’)\n#1 /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/class-merlin.php(1972): AwesomeMotive\\WPContentImporter2\\Importer->import(‘/var/www/dofush…’)\n#2 /var/www/dofush/data/www/toutavis.com/wp-includes/class-wp-hook.php(285): Merlin->_ajax_content()\n#3 /var/www/dofush/data/www/toutavis.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)\n#4 /var/www/dofush/data/www/toutavis.com/wp-includes/plugin.php(484): WP_Hook->do_action(Array)\n#5 /var/www/dofush/data/www/toutavis.com/wp-admin/admin-ajax.php(184): do_action(‘wp_ajax_merlin_…’) in /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/libs/merlin/vendor/awesomemotive/wp-content-importer-v2/src/Importer.php on line 55, referer: https://toutavis.com/wp-admin/themes.php?page=merlin&step=content&activate-multi=1&demo=0
    [Thu Jan 21 12:47:48.978085 2021] [php7:warn] [pid 21688] [client 112.201.167.138:46916] PHP Warning: Invalid argument supplied for foreach() in /var/www/dofush/data/www/toutavis.com/wp-content/themes/gorgo/inc/merlin/class-gorgo-merlin.php on line 526, referer: https://toutavis.com/wp-admin/themes.php?page=merlin&step=content&activate-multi=1&demo=0

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello I’m sorry for the mistake,

    I created an user with these credentials now.

    Can you try again ?

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17
    This reply has been marked as private.
    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello I’m sorry to be annoying, my problems are not resolved. I checked all the links in your post, reseted my database and installed the demo data again. I modified the .htaccess and wp-config.php files as explained on the second link, and contacted my hosting support to modify the settings. Can you give me other solutions ?

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    I believe that I deleted some plugins associated to another theme installed before, but nothing associated to the theme Gorgo I believe. And yes I imported the content during the setup wizard. I remember that the plugin Envato failed. I didn’t see any other problem during the installation. I can try again if necessary.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17
    This reply has been marked as private.
    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    I went to the Widgets Page in Customize, but I don’t see the Vertical Navbar in list. I also tried to add widgets at the url https://toutavis.com/wp-admin/widgets.php, but there are no widgets appearing on the left side on my site. I’m waiting for your update.

    Regards, Jeremy

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello thank you for the response,

    I’ve installed WP Reset on my site. Now I’m looking for how to place widgets on the left side on my side, I had succeeded to do that before but I don’t find the solution now.

    Regards, Jeremy

Viewing 25 posts - 1 through 25 (of 27 total)

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site