Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Olivier

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 1,895 total)
  • Author
    Posts
  • Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Luis,

    Armadon is not compatible yet but we do plan on adding Elementor based templates for those who wish to edit their pages with this plugin.

    We have a lot to work on so we cannot disclose any release date. Rest assured this feature will be added ASAP. 🙂

    Thank you for your patience.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi René,

    Your page is back on. (Please see attached.)

    I took the liberty to install and activate Rewrite Rules Inspector on your website, which allow you check and flush the URL rewriting rules for your website and fix the 404 error. During the building phase of your website, especially when activating and/or deactivating plugins and plugin options, the rules upon which your URLs are generated can become messy.
    In this case, it’s good practice to flush them from time to time. If you wish to do it yourself, please visit Tools > Rewrite Rules. You can also empty your other caching systems after it.

    When your website is fully built, you can choose to deactivate this plugin.

    Best,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Federico,

    Thank you for your question!

    Could you confirm the current events you’re referring to are spanning on multiple days? Could you share the URL to your website with us please? You can post it in your next reply and mark it as private to keep this between us.

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi 3Bs Studio,

    When visiting your Join Database page, we’re presented with the registration page, not the homepage. Could confirm that it is the behavior you’re trying to achieve please?

    If not, please make sure that your Join Database page is not currently set as your registration page in your BuddyPress settings. (Please see attached.)
    You could maybe try by making two separated pages and see if that solves the issue for you.

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Rakesh,

    We’ve received your request and we’ll get you an answer shortly.

    We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

    We really thank you for your patience!

    Kind regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    Thank you for providing very specific info, it helps us much!

    I can confirm the issue and at first glance, I would say that it is caused by a conflict between multiple plugins activated on your website (Youzify, bbPress and Grimlock). They all provide styling for this warning message which ends up looking messy.

    Could confirm that you do not wish to use the Youzify and bbPress integration. I noticed that it is currently deactivated on your website but activated on our demo. (Please see attached.)

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Yes, of course!

    To add this code snippet to your site, we recommend that you use the Code Snippets plugin (https://wordpress.org/plugins/code-snippets/). If you have never activated this plugin, please read the following post:

    Adding Custom PHP Without Changing Your Child Theme

    Please also make sure to read the complete post about this in the bbPress documentation:
    https://codex.bbpress.org/enable-visual-editor/

    If you need further help with this feature, don’t hesitate to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://bbpress.org/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Michael,

    We’re very sorry to inform you that there are no easy fix for this issue.

    Our code base has to juggle with pictures from multiple plugins and make sure they all look OK and similar, even if they are posted on your page in various manners or in various areas (profile, directory, widgets and more). Some will comply to optimization plugin requirements and other like avatars won’t, as we understand from your latest reply.

    To be able to move forward with this, could check if you can exclude the avatar pictures from the optimization process? If no option exists to do so, could you ask the plugin author if he could provide some code snippet that could do this trick for you?

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Amey,

    Everything looks OK on our side. (Please see attached.)

    Could you confirm that you’re still facing this issue please?

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Victor,

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Could you also make sure to active the Friends component from BuddyPress please ? (Please see attached.)
    More on this:
    https://buddypress.org/about/friends/
    https://codex.buddypress.org/member-guide/friends-friendships/
    https://codex.buddypress.org/member-guide/friends-requests/

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Kerimcan,

    If you haven’t done it already, please check the WordPress prerequisites here:
    WordPress requirements

    For better performance and improve security, we obviously recommend PHP 7.4+. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.), we recommend at least version 5.6.X.

    The performance of your website can also be improved, like our demo websites, by installing some additional plugins that go hand in hand with caching plugins:

    • Imagify: Shrinking your images with lowest quality loss
    • Imsanity: Automatically resizing huge image uploads

    The performances of you website is also very dependent on your hosting servers. We advise that you try to reach your hosting service support to find ways to improve your slow website. We use WP Engine to host all our demos and we’re happy with the performances of our sites.

    Finally, this topic might also catch your attention as one of our user shared the server configuration that has helped him to solve a similar issue:

    Import Content page loading forever

    We hope this will help! 🙂

    Kind regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Amey,

    Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂

    We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Michael,

    Thank you for sharing this message with us. We will investigate further to find out how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    This old snippet might not work because you’re using both bbPress and Youzer, which wasn’t the case in this old topic. 🙂

    Could you share the URL to your website with us please? You can post it in your next reply and mark it as private to keep this between us.

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    It looks like this will require some custom coding. According to bbPress guidelines, you should be able to remove the quicktags editor from forums with this line of code:
    $args['quicktags'] = false;

    This removal will also require more code to be properly effective. For more details, please refer to the bbPress documentation:
    https://codex.bbpress.org/enable-visual-editor/

    As this is not breaking the forums, changing this is considered customization work. Unfortunately, this is a service that we do not provide. We only share snippet only to solve issues with our theme. Any further request for PHP snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you hire a freelancer to do it for you.

    If you’re on a tight budget, we recommend you to require the services from Envato Studio freelancers (https://studio.envato.com/explore/websites-programming). This web platform gives you access to developers who have already experience with theme customizations, and for very competitive prices.

    Thank you for your understanding.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    Yes, you should be able to apply likes on forum replies with WP Ulike (https://wordpress.org/plugins/wp-ulike/).

    Simply download and activate the plugin and then, navigate to its settings panel (“WP Ulike > Configuration > Content Types”) and set the right options for your content types like posts, pages and topic replies. (Please see attached.)

    Best,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    Could you share the URL to this website page with us please? You can post it in your next reply and mark it as private to keep this between us.

    It will help us to get a better grasp of your issue.

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    Yes, you could add some padding to increase the spacing between those elements, but this is standard design with our theme, I’m afraid.

    As this is not breaking the page, changing this is considered customization work. Unfortunately, this is a service that we do not provide. We only share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    You could apply these changes by yourself using the Custom CSS panel from your website. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS” and paste your code there. If you cannot do this by yourself and still wish to go further with the customization of your website, we advise that you hire a freelancer to do it for you.

    If you’re on a tight budget, we recommend you to require the services from Envato Studio freelancers (https://studio.envato.com/explore/websites-programming). This web platform gives you access to developers who have already experience with theme customizations, and for very competitive prices.

    Thank you for your understanding.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    To change this, simply add the following code snippet to your website:

    /**
    * Changing the Forum Search Form on member profile pages.
    */
    .bp-user #bbpress-forums div.bbp-search-form {
        background-color: #f00;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there and replacing the #f00 value by the color of your background should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you require customization work.

    Regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Plesey,

    Unfortunately, the screenshots are not attached. Could make sure to upload them with your next reply please? 🙂

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Manuela,

    Unfortunately, this feature is not included in BuddyPress. It will either require custom coding or an extra plugin to meet your requirement.

    If you wish to have more options to better control the groups from your BuddyPress website, please give a look to this plugin:
    https://wordpress.org/plugins/buddypress-groups-extras/

    As this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    Some topics from their forum address a similar issue and might catch your interest:
    https://buddypress.org/support/topic/re-ordering-a-custom-groups-loop/
    https://stackoverflow.com/questions/65628575/buddypress-default-sort-oder-for-group-directory

    We remain available for all support requests related with the use of your theme.

    Best,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Morne,

    Could you be more specific please and clarify which pagination and page are you referring to? Could you also provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Manuela,

    Unfortunately, we have no clue.

    As this issue is related with Elementor, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://wordpress.org/support/plugin/elementor/

    We remain available for all support requests related with the use of your theme.

    Best,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi Cindy,

    Your issue seems to be related with BuddyPress and another theme, and not with Gwangi. (Please see attached.)
    In consequence, we will close this topic.

    As this issue is related not related with our product, it’s best if you try to reach the theme authors. They will be more informed and better suited to help you.

    Best regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1895 Posts
    @themosaurusrex

    Hi TEV,

    As mentioned above, this is standard design WordPress and BuddyPress. Changing the way they handle registration and unique fields as ID like username and/or email require custom coding. We can understand the frustration if that’s something important to you, but it is not the job of a WordPress theme to change this. It has to be done with a plugin coded either by you or your developer.

    As this is not breaking the website, changing this is considered customization work. Unfortunately, this is a service that we do not provide.

    We only share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you hire a freelancer to do it for you. If you want to suggest changes in the way BuddyPress handles registration, feel free to report your ideas to the plugin author’s forum:
    https://buddypress.org/support/

    Finally, we have to warn you that we won’t tolerate any further aggressive replies from your part.

    We cannot be held responsible for issues made by third party plugin authors and we’re always trying to provide the appropriate guidance or point you to responsible third party plugin author when necessary.

    In consequence, we kindly ask you to remain polite, civil and collected when posting on our forums. If these simple guidelines are not respected, we will ban you from our website.

    Thank you for understanding.

Viewing 25 posts - 1 through 25 (of 1,895 total)

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